MPF pick failure service check
Action Yes No
Step 1
Make sure that the paper is loaded properly. Use the
recommended paper. See
“Avoiding jams” on page 66.
Does the problem remain?
Go to step 2. The problem is
solved.
Step 2
a Enter the Diagnostics menu, and then navigate to:
Input tray quick print > Tray 1 > Single
b Check if the same error occurs.
Does the same problem remain?
Go to step 3. Perform the
appropriate service
check for the specific
error.
Step 3
a Check the jam access cover for obstructions along the paper
path. Check if the cover interferes with the MPF pick roller
movement.
b Check if the jam access cover components are functional and
free of damage.
Are the jam access cover and its components functional and free
of obstructions and damage?
Go to step 5. Go to step 4.
Step 4
Reinstall or replace the jam access cover. See
“Jam access cover
removal” on page 206.
Does the problem remain?
Go to step 5. The problem is
solved.
Step 5
Check the MPF pick roller and separator pad for wear and damage.
Are the MPF roller and separator pad free of wear and damage?
Go to step 7. Go to step 6.
Step 6
Replace the MPF pick roller and separator pad. See
“MPF pick
roller and separator pad removal” on page 209.
Does the problem remain?
Go to step 7. The problem is
solved.
Step 7
a Enter the Diagnostics menu, and then navigate to:
Printer diagnostics and adjustments > Sensor tests
b Find the sensor (MPF media present).
Does the sensor status change while toggling the sensor?
Go to step 10. Go to step 8.
4600-830, -835, -895
Diagnostics and troubleshooting
94
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