Action Yes No
Step 5
a Remove the left cover. See “Left cover removal” on page
177.
b Remove the right cover. See “Right cover removal” on
page 186.
c Reseat the cable from the motor (cartridge) and the controller
board.
Does the problem remain?
Go to step 6. The problem is
solved.
Step 6
a Enter the Diagnostics menu, and then navigate to:
Printer diagnostics and adjustments > Motor tests > K toner
add
b To uc h Start.
Does the motor run?
Contact the next
level of support.
Go to step 7.
Step 7
Check the motor (cartridge) and its gears for misalignment, wear,
and damage.
Is the cartridge gearbox properly installed and free of wear and
damage?
Contact the next
level of support.
Go to step 8.
Step 8
Reinstall or replace the cartridge gearbox. See
“Cartridge gearbox
removal” on page 184.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
16y errors
161 error messages
Error code Description Action
161.80 The motor (tray 1 pick/lift) does not turn on. See
“Tray 1 pick/lift drive failure service
check” on page 125.
161.81 The motor (tray 1 pick/lift) does not turn o.
161.82 The motor (tray 1 pick/lift) speed did not ramp up
to the required level.
161.83 The motor (tray 1 pick/lift) stalled.
161.84 The motor (tray 1 pick/lift) ran too slow.
161.85 The motor (tray 1 pick/lift) ran too fast.
161.86 The motor (tray 1 pick/lift) did not run at the correct
timing.
4600-830, -835, -895
Diagnostics and troubleshooting
122
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