Optional tray to sensor (input) jam at leading edge service check
Action Yes No
Step 1
Make sure that the paper is loaded properly. Use the
recommended paper. See
“Avoiding jams” on page 66.
Does the problem remain?
Go to step 2. The problem is
solved.
Step 2
a Enter the Diagnostics menu, and then navigate to:
Input tray quick print > MPF Tray > Single
b Check if the same error occurs.
Does the same problem remain?
Go to step 7. Go to step 3.
Step 3
Check the optional tray pick roller for wear and damage.
Is the pick roller free of wear and damage?
Go to step 5. Go to step 4.
Step 4
Replace the pick roller.
Does the problem remain?
Go to step 5. The problem is
solved.
Step 5
Check the optional tray separator roller assembly for wear and
damage.
Is the separator roller assembly free of wear and damage?
Go to step 7. Go to step 6.
Step 6
Replace the separator roller assembly. See
“Separator roller
assembly removal” on page 242.
Does the problem remain?
Go to step 7. The problem is
solved.
Step 7
a Remove the tray insert from the aected optional tray.
b Check if the lift plate moves properly.
c Check the lift plate gears for damage.
Is the tray insert functional and free of damage?
Go to step 9. Go to step 8.
Step 8
Replace the tray insert.
Does the problem remain?
Go to step 9. The problem is
solved.
4600-830, -835, -895
Diagnostics and troubleshooting
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