Troubleshooting
225
Incorrect characters
print.
You are using an incompatible
parallel cable.
If you’re using the parallel interface,
make sure you’re using an IEEE
1284-compliant parallel cable. We
recommend Lexmark part number
1329605 (10 ft) or 1427498 (20 ft)
for the standard parallel port.
The printer is in Hex Trace
mode.
If
Ready Hex
appears on the
operator panel display, you must exit
Hex Trace mode before you can print
your job. Turn the printer off and
back on to exit Hex Trace mode.
Tray linking does not
work.
Tray linking is not configured
properly.
To configure the linked trays:
• Make sure the Paper Type setting
in the Paper Menu is the same for
all linked trays.
• Make sure the Paper Size setting
is the same for all linked trays.
–
Tray 1
: Verify the Tray 1 Size
setting in the Paper Menu is
correct.
–
Trays 2 and 3
: Verify the left
paper guide inside the tray is
installed in the correct position.
(This procedure also applies to
tray 4
, if you have an optional
500-sheet tray installed.)
–
Tray 4
: If you have an optional
2500-sheet drawer installed,
the Paper Size setting is preset
at the factory to either letter or
A4 size paper.
Tray
x
Missing
appears
on the operator panel
display even though the
tray is installed in the
printer.
The left paper guide in the
specified tray is not properly
inserted.
Pull open the tray, remove the paper,
and reinsert the left paper guide,
making sure the guide snaps into
the notch at the front of the tray.
Refer to the
User’s Reference
for
detailed instructions.
Other printing problems (continued)
Symptom Cause Solution
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