Troubleshooting
226
247 Paper Jam Open
Door F
remains on the
operator panel display
even though the jam
has been cleared and
the door has been
closed.
The 2500-sheet paper tray is
not fully inserted in the drawer.
Make sure the 2500-sheet paper
tray is fully inserted in the drawer.
Large jobs do not
collate.
The job is too complex. Reduce the complexity of the print
job by eliminating the number and
size of fonts, the number and
complexity of images, and the
number of pages in the job.
Add printer memory or a hard disk
option.
Unexpected page
breaks occur.
The job has timed out. Set Print Timeout to a higher value
from the Setup Menu.
The printer generates
an unusual motor
noise that lasts up to
three minutes.
The printer is trying to
determine if there is toner
remaining in the toner cartridge.
If
Replace Toner
appears on the
display, replace the toner cartridge.
Refer to the
User’s Reference
or the
documentation that ships with your
supplies for detailed information.
If no message is displayed and you
just inserted a new toner cartridge,
the printer may be transporting toner
into the photoconductor cartridge.
The motor noises should cease in
three minutes or less.
An option does not
operate correctly after it
is installed, or it stops
working.
Communication has failed
between the printer and the
option.
Turn the printer off, wait about 10
seconds, and turn the printer back
on.
The option is not set up
correctly.
Turn the printer off and check the
connection between the option and
the printer. Refer to the
Setup Guide
for complete installation instructions.
The printer driver does not
recognize that the option is
installed.
Your printer driver may not automat-
ically recognize that an option is
attached to your printer. Open the
driver and verify that all the printer
configuration settings are correct.
Other printing problems (continued)
Symptom Cause Solution
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