Troubleshooting
231
Staple priming fails. The stapler is out of staples. Insert a new staple cartridge.
Refer to the
User’s Reference
for
instructions on installing a new
staple cartridge.
The staple priming source tray
is empty.
Load paper in the staple priming
source tray specified in the Finishing
Menu.
Bin 2 is full. Remove the stack of paper from bin
2.
The stapler is not installed or is
not installed correctly.
Reinstall the stapler.
Refer to the
User’s Reference
for
instructions on removing and
installing the stapler.
The stapler is jammed. Check the stapler for a staple jam.
Refer to the
User’s Reference
for
detailed instructions on clearing a
staple jam.
The staple is in the
wrong corner of the
stack.
The stapler has a fixed position
in the finisher, which determines
the placement of the staple.
You cannot change the position of
the staple. If necessary, reformat
your print job from the software
application or rotate your print job
using the printer driver to avoid
stapled sets that are difficult to read.
Finisher problems (continued)
Symptom Cause Solution
Portrait Landscape
Portrait Landscape
A4, A5, B5, executive, and letter
ABC
ABC
ABC
ABC
A3, B4, legal, and 11x17
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