Partial document or photo copies
These are possible solutions. Try one or more of the following:
CHECK DOCUMENT PLACEMENT
Make sure the document or photo is loaded facedown on the scanner glass in the upper left corner.
CHECK PAPER SIZE
Make sure the paper size being used matches the size you selected.
CHECK ORIGINAL SIZE SETTING
Make sure that the Original Size setting is Automatic or the size of the original document that you are copying.
Scan troubleshooting
Scanner does not respond
These are possible solutions. Try one or more of the following:
CHECK MESSAGES
If an error message is displayed, see “Error messages on the computer screen” on page 122.
CHECK POWER
If the light is not on, see “Power button is not lit” on page 86.
CHECK PRINTER DEFAULT AND PAUSE SETTINGS
1 Windows Vista users, click Control Panel Printers.
Windows XP users, click Start Printers and Faxes.
Windows 2000 users, click Start Settings Printers.
2 Double-click the print queue device.
3 Click Printer.
• Make sure no check mark appears next to Pause Printing.
• If a check mark does appear next to Set As Default Printer, you must select the print queue device for each
file you want to print.
REMOVING AND REINSTALLING THE SOFTWARE
For more information, see “Removing and reinstalling the software” on page 90.
Troubleshooting
116
To Next Page
Loading...
