To find the problem without establishing bidirectional communication, see “Checking printer readiness” on
page 101.
Ink Low
A print cartridge is almost out of ink.
Install a new cartridge. For more information, see “Installing print cartridges” on page 78.
To order a new cartridge, see “Ordering supplies” on page 84.
Out of Memory
The printer software cannot obtain enough memory to print.
Try the following:
• Before sending a document to print, close any other open programs. The printer may print a blank page when
too many programs are open on the computer.
• Follow the instructions on the error screen. These instructions reduce the amount of memory needed to print.
Out of Paper
1 Load paper.
2 Press to continue printing.
Note: Do not force paper into the printer.
Fixing a printing failure
Follow the instructions on the computer screen.
If the printer still does not print, contact the Customer Support Center:
1 Do one of the following:
• In Windows Vista, click .
• In Windows XP and earlier, click Start.
2 Click Programs or All Programs Lexmark X5400 Series.
3 Click Solution Center, and then click the Contact Information tab.
Paper Jam
The printer has a paper jam, and you must clear the paper path.
Note: To avoid paper jams, do not force paper into the printer.
Troubleshooting
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