SYMPTOM CAUSE (AND REMEDY)
TROUBLESHOOTING GUIDE
The remote does not
function.
• CheckthattheACpowercordisconnected.
• Theunitisnotturnedon.
• Removeanyobstaclesbetweentheremoteandtheunit.
• Usetheremoteneartheunit.
• Pointtheremoteattheremotesensorontheunit.
• Replacethebatteriesintheremotewithnewones.
Nopower.
• Checkthelocationoftheaerialandadjustitifnecessary.
• Makesuretheaerialcableisrmlyconnected.
• Makesureallinputcablesarermlyconnected.
BadPicture(snow,
multipeimages,
distortion,blurry)
• CheckthePICTUREMENUwithintheTV/DTV/RADIOSETUP.
• Checktomakesuretheprogrammeyouarewatchingisbroadcastin
ColourandnotBlack&White.
Blackandwhite
picture.
• Makesuretheunitispluggedinandturnedon.
• MakesureTVmodeisselected.
• MakesureLCDoffisnotselected.
• Tryanewchanneltocheckforpossiblestationtrouble.
• Makesuretheaerialisconnectedproperly.
• Increasethevolume.
Nopictureorsound.
TV
• Some,butonlyafew,homesmaybeabletouseasettopaerial.How-
ever,foramuchbetterreception,westronglyrecommendyouusea
rooftopaerial.
• Ifyoudonothaveaccesstoarooftopaerial-forexample,ifyourenta
atandtheaerialistheresponsibilityofyourlandlord,orifyou’reusing
asecondTVinthebedroomanddon’twantthehassleandexpenseof
extensioncables-aset-topaerialmaybeyouronlyoption.
• Ifyouareinstallinganewaerial,werecommendawidebandrooftop
aerialratherthanaloftaerial.Loftaerialsgenerallyreceiveaweaker
digitalsignalandaremorelikelytogetinterferencefromotherelectrical
equipmentinthehome.Wesuggestyouhaveanaerialsurveydone
beforegettinganaerialupgrade.
Talktoyourretailerorcontactyourlocalaerialinstaller.
Can I watch Freeview
usingaportableset-top
aerial?
What type of aerial do
Ineed?
Whyhave I lost some/
allofmychannels?
WhydoIget‘blocking’
onmydigitalpicture?
• Ithappenssometimes,ifyouhaveaweaksignal.Usuallyitjustmeans
you’llneedtorescanyourdigitalboxorTV.Andonceyou’vedoneit,
youshouldgetalltheFreeviewchannelsavailabletoyou.Ifproblems
persistyoumayneedtoget youraerialchecked.Contact yourlocal
aerialinstaller.
• Inmostcases,blockingiscausedbyareceptionproblem-eitherthe
signalistooweakorthereissomekindofinterference.Contactyour
localaerialinstaller.
• Makesuretherearenounshieldedelectricaldevicesnearbythatare
causinginterference.
Colouredpatchesof
picture.
PREPARATION
CONNECTIONS USING THE FEATURES SPECIFICATIONTROUBLESHOOTING
USING THE DVD
FEATURES
PREPARATIONCONNECTIONSUSING THE FEATURES
USING THE DVD
FEATURES
TROUBLESHOOTINGSPECIFICATION