WM 67971b 09/2017
WM 100 TD and WM 100 TH EN 39
6.3 Error memory
500
ERR_MC_DONT_STARTS_IN_GIVEN
_TIME
Controller error Mainboard defective Replace mainboard
501 ERR_MC_BOOTLOADER_ERROR Controller error Mainboard defective Replace mainboard
502
ERR_COULD_NOT_START_APPLICATIO
N
Initialization error Further investigation necessary
Send therapy device to the
manufacturer or replace
mainboard
503
ERR_CLEAN_AND_PREPARE_UBI_
CONFIG_DATA_MASSTORAGE
Initialization error Further investigation necessary
Send therapy device to the
manufacturer or replace
mainboard
504 ERR_MOUNT_CONFIG_DATA Initialization error Further investigation necessary
Send therapy device to the
manufacturer or replace
mainboard
505 ERR_DEVICE_WARCHER_INIT Initialization error Further investigation necessary
Send therapy device to the
manufacturer or replace
mainboard
506 ERR_TOUCH_SCREEN_INIT Initialization error Further investigation necessary
Send therapy device to the
manufacturer or replace
mainboard
507 No Backup-Volume Initialization error Further investigation necessary
Send therapy device to the
manufacturer or replace
mainboard
601 sdWriteError SD card error SD card defective Replace SD card
602 configurationSdCardFull SD card error
SD card configuration
defective
Clear SD card
603 SdCardFull SD card error SD card memory full Clear SD card
604 sdRemovedWhileWritingError SD card error SD card removed during saving
Insert SD card in the therapy
device
605 UpdateFileError SD card error
Defective update file on SD
card
Remove card and resave
update file
620 MS FW update failed
Error in connection with
prisma2CLOUD
prisma2CLOUD update failed Contact your service provider
621 MS HW defective
Error in connection with
prisma2CLOUD
prisma2CLOUD module
defective
If this recurs, send module to
the manufacturer
622 MSNotConfigured
Error in connection with
prisma2CLOUD
prisma2CLOUD configuration
error
Contact your service provider
623 MS no GSM connection
Error in connection with
prisma2CLOUD
No mobile connection possible
Select location with mobile
radio connection for therapy
device/module
624 MS no server connection
Error in connection with
prisma2CLOUD
No server connection possible
If this recurs, contact your
service provider
625 MS sim suspension
Error in connection with
prisma2CLOUD
SIM card locked Contact your service provider
626 MS SIM no roaming
Error in connection with
prisma2CLOUD
No mobile roaming possible Contact your service provider
627 MS Server refused connection
Error in connection with
prisma2CLOUD
Connection rejected by server. Contact your service provider
628
MS device is not compatible please
remove it
Error in connection with
prisma2CLOUD
Module not compatible
Disconnect the module from
the therapy device and
reconnect. If the error persists:
Send module to the
manufacturer
Error
number
Error memory designation Description Cause Remedy
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