M6 System | V4 | Servicing and Maintenance
Giving Remote Access to the Computer
If you have an issue with the system, you may need to give remote access to the computer to the
support team with TeamViewer software.
Before you begin
You need to have access to a good internet connection.
Procedure
1.
From the Launchpad or Dock, click TeamViewer.
2.
Check that you have the message Ready to connect at the bottom left corner of TeamViewer. If
the message is Not ready it means you have no internet connection.
3.
You can give access to your computer to the support team by giving them the ID and Password
displayed under Allow Remote Control.
Recording Audio Files
If there are issues with the reception of sensor data or with noise interference, the support service
may need a recording of the system noise in order to analyze it.
Procedure
1. From the lower right corner of Scala window, right-click the receiver name.
2. Click Record WAV Files and confirm.
The receiver name becomes yellow. The recording lasts 180 seconds.
4.
Wh
en the recording is finished, click Yes to download it.
Results
The audio file is saved in Documents/Marport/Scala/(ReceiverIPAddress-Date)/Output. Send
it to Marport support service.
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