MaxxOne Falcon - Chapter 7 Warranty; 7.1 Limited Warranty Policy; 7.2 Warranty Period

USER MANUAL
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Chapter 7 Warranty
Thank you for purchasing MaxxOne products. In order to protect your rights and interests,
please read the following Warranty Policy carefully.
7.1 Limited Warranty
This document sets out the standard MaxxOne warranty policy for MaxxOne products.
MaxxOne provides limited warranty to all MaxxOne products purchased within the
European Economic Area. The warranty covers the main device, antenna and external
power supply for any material or workmanship defects during the Warranty Period (defined
below). Packaging, various cables, software products, technical data and other
accessories are not covered under this warranty. The maximum liability of MaxxOne is
equal to or no higher than the product's purchased price.
MaxxOne will not refund the defective products. If covered by the terms of this warranty
MaxxOne will repair or replace the defective product at MaxxOne’s discretion. If the
returned product is discontinued, and a repair is not economically possible, MaxxOne will
replace it with an equivalent product.
The purchaser is responsible for any carriage costs for sending products to and from their
authorised service centre, details are laid out in the Normal Replacement Procedure.
Note: Internal hard drives installed post-production into our digital video recorders are not
installed by MaxxOne and are also not covered under this warranty, please refer to the
hard drive manufacturer’s own warranty terms or contact the original place of purchase for
assistance.
7.2 Warranty Period
The warranty period for this product is 2 years. The ‘Warranty Period’ duration is from the
date of purchase by the original end-user customer, if the Equipment has been repaired or
replaced under warranty, the warranty applies until the end of the original Warranty Period,
or three (3) months from the date of such repair/replacement, whichever is longer.
7.3 Warranty Exclusions
Conditions disqualifying a product from Warranty include but are not limited to the following:
• Any defect caused by misuse, improper installation or maintenance that is not
required by MaxxOne;