• Any defect caused by software, virus or improper use of self-made and non-public
software;
• Any product beyond the limited free replacement and repair period;
• Any equipment where the manufacturer’s serial number has been altered, deleted,
removed, or made illegible;
• Any discrepancy between the product type and barcode or warranty card;
• Any unauthorised modification to the supporting setting files or any authorized
disassembly and repair;
• Any defect caused by improper use in the working conditions beyond those stated
in the literature (for example: working conditions that are too hot/cold, wet/dry; high
altitude; instable electric current and voltage and so on)
• Any defect caused by personal disaster or improper maintenance, such as
mechanical damage, serious oxidation and rusting, animal damage, over exertion
and so on;
• Any defect caused by transportation or loading during returning voyage;
• Any defect caused by natural disaster such as earthquake, fire, flood, thunder
strike and so on;
• Any other defects that are not caused by workmanship, technique, product quality
and the like;
• Any consumable parts
• Any equipment which has been adjusted or adapted without MaxxOne’s prior
written consent, including (but not limited to): cutting/altering cables (internal or
external), upgrading the Equipment beyond specifications or features described in
the instruction manual, or modifications to the Equipment to conform it to national
or local technical or safety standards in countries other than those for which the
Equipment was specifically designed and manufactured. *
Conditions that Disqualify Product from Warranty in the external power supply include:
• The returned power supply has obvious damage, fissure, broken pins, severe
deformation.
• The returned power cord is broken, has naked core and damages like this.
*Installation of a hard disk drive to a bare bones unit is an accepted modification and is
allowed under this policy under the condition that no other internal parts are affected.
8.4 Warranty Claims and Validation
Warranty claims are subject to:
• The purchaser presenting to MaxxOne (either via the properly authorized MaxxOne
distribution partner from whom the product was purchased or by contacting
MaxxOne directly, see Normal Replacement Procedure stated below) the original
sales invoice (indicating the date of purchase by the original end-user customer,
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