METER GROUP AquaLab 4TE - Customer Support; Terms and Conditions

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AQUALAB
Table 6 Troubleshooting the AQUALAB (continued)
Problem Possible Solutions
Sensors are reading outside
of the typical range
If, after cleaning the instrument and following troubleshooting
guidelines, there is still a measurement error, navigate to the
Diagnostics screen.
The lid, base, and sample temperatures should be between 24.5
and 25.5 °C. If the mirror temperature is at lid temperature, the
cooler has failed and must be replaced. If the mirror is below lid
temperature or appears to be random, the thermocouple wire is
broken and must be repaired.
A typical optical range is between 300 and 2,900 mV. If the sensor is
reading outside of this range, contact Customer Support.
4.6 CUSTOMER SUPPORT
Customer service representatives are available for questions, problems, or feedback
Monday through Friday, 7 am–5 pm Pacific time.
Email: support.food@metergroup.com
sales.food@metergroup.com
Phone: +1.509.332.5601
Fax: +1.509.332.5158
Website: metergroup.com
If contacting METER by email, please include the following information:
Name
Address
Phone
Email address
Instrument serial number
Description of the problem
NOTE: For AQUALAB sensors purchased through a distributor, please contact the distributor directly forassistance.
4.7 TERMS AND CONDITIONS
By using METER instruments and documentation, you agree to abide by the METER
Group, Inc. USA Terms and Conditions. Please refer to metergroup.com/terms-conditions
fordetails.