Troubleshooting
Troubleshooting
The following troubleshooting scenarios provide high-level guidance on how to solve a range
of potential problems with the SyncServer.
n A bullet is a proposed solution. The user should try each solution in turn until the problem
is solved.
n A numbered step is a procedure. The user should complete the procedure to solve the
problem.
For additional help, contact Microsemi Customer Assistance (on page 5).
Passwords
You've tried logging in and the password doesn't work.
n
Passwords are case sensitive. Check that that Caps Lock isn't on.
n
Use the Recover Password feature, if it is available and configured.
n Have another user log in and change your password settings.
n If all else fails, restore the factory default configuration using the hardware jumper. See
Restoring the Factory Default Configuration (on page 167).
See also: Properties of User Names and Passwords (on page 23)
AlarmsandNotification
You're not receiving alarm notifications by email or snmp.
n Check that the alarm notification settings are enabled, as shown in the Factory Default
Settings for Alarms (on page 89) topic.
n
To receive SNMP traps, verify that the NETWORK - SNMP and NETWORK - SNMP Traps
pages are configured correctly.
n
To receive email notification, verify that the SERVICES - Email page is configured correctly.
n Verify that LAN1 is configured with a valid DNS server address.
NTPClients
The NTP clients can't reach or synchronize with the SyncServer. On the SyncServer:
n
The Network LED on the front panel should be green. Otherwise, check the physical net-
work port connections. Also see Status LEDs (on page 15).
n
Check the configuration of the network ports on the NETWORK - Ethernet page, described
in Configuring the Network Ports (on page 149).
n
If the Sync LED on the front panel is red, the SyncServer is unsynchronized and NTP cli-
ents won't synchronize to it. Configure the SyncServer with a valid reference input and/or
NTP server/peer associations. Also see Using GPS (on page 140), Using the Other
Input References (on page 150), and Adding Server Associations (on page 150).
997-01520-02 Rev. F1.......................................................................... Page 151
To Next Page
Loading...
