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Symptom 8: DHW mode can’t change to Heat mode immediately
POSSIBLE CAUSES CORRECTIVE ACTION
Heat exchanger for space 
heating not big enough
Space heating load is small 
When the ambient temperature is 
low, the hot water is not enough 
and the AHS is not operated or 
operated late
DHW mode priority
Manual turn on the FAST WATER 
function, after the hot water meets 
the requirements, the heat pump
fails to switch to the air-conditioning 
mode in time when the air 
conditioner is in demand 
Disinfect function is 
enabled but without TBH
Normal , no need for heating
Manual turn off the FAST WATER function
If there is AHS or IBH connect to the unit, when the outdoor unit failed, the 
hydraulic module board must run DHW mode till the water temperature 
reach the setting temperature before change to heating mode.
•  Disable disinfect function
•  add TBH or AHS for DHW mode
•  Set "T4DHWMIN", the suggested value is ≥ -5℃
•  Set "T4_TBH_ON", the suggested value is ≥ 5℃
•  Set "t_DHWHP_MAX" to minimum value, the suggested value is 
   60min.
•  If circulating pump out of unit is not controlled by unit, try to 
   connect it to the unit.
•  Add 3-way valve at the inlet of fan coil to ensure enough water
   flow.
Symptom 9: DHW mode heat pump stop work but setpoint not reached, space heating require heat but unit stay in DHW mode
POSSIBLE CAUSES
CORRECTIVE ACTION
Surface of coil in the tank 
not large enough
The same solution for Symptom 7 
TBH or AHS not available
Heat pump will stay in DHW mode untill "t_DHWHP_MAX" reached or 
setpoint is reached. Add TBH or AHS for DHW mode,TBH and AHS should 
be controlled by the unit.
13.3 Operation parameter
This menu is for installer or service engineer reviewing the operation parameters.
      At home page, go to ''MENU''>''OPERATION PARAMETER''.
      Press ''OK''. There are six pages for the operating parameter as following. Press ''▼ ''、 ''▲'' to scroll.
OPERATION PARAMETER
#01
OPERATE MODE              COOL
ADDRESS
SV1 STATE                                      ON
ONLINE UNITS NUMBER         1
SV2 STATE                                      OFF
SV3 STATE                                      OFF
PUMP_I                                             ON
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OPERATION PARAMETER
#01
PUMP-C                                OFF
ADDRESS
PUMP-S                                OFF
PUMP-O                                OFF
PUMP-D                                OFF
PIPE BACKUP HEATER                OFF
TANK BACKUP HEATER                ON
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OPERATION PARAMETER
#01
T1 LEAVING WATER TEMP.         35°C
ADDRESS
WATER FLOW                         1.72m
3
/h
GAS BOILER                                  OFF
HEAT PUMP CAPACTIY           11.52kW
POWER CONSUM.                  1000kWh
Ta ROOM TEMP                            25°C
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OPERATION PARAMETER
#01
Tw2 CIRCUIT2 WATER TEMP.     35°C
ADDRESS
TIS’ C1 CLIMATE CURVE TEMP.  35°C
T5 WATER TANK TEMP.               53°C
TIS2’ C2 CLIMATE CURVE TEMP. 35°C
TW_O PLATE W-OUTLET TEMP.  35°C
TW_I PLATE W-OUTLET TEMP.    30°C
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OPERATION PARAMETER
#01
Tbt2 BUFFERTANK_LOW TEMP.   35°C
ADDRESS
IDU SOFTWARE             01-09-2019V01
Tbt1 BUFFERTANK_UP TEMP.     35°C
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Tsolar                                               25°C
OPERATION PARAMETER
#01
COMP.CURRENT                12A
ADDRESS
COMP.FREQENCY                        24Hz
ODU MODEL                                 6kW
COMP.RUN TIME                        54 MIN
COMP.TOTAL RUN TIME         1000Hrs
EXPANSION VALVE                      200P
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