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Chapter 11: TroubleshootingEXP-800
In addition to the troubleshooting suggestions in this chapter,
the EXP Help Menu provides tips on troubleshooting
problems with the printer, the cables, and loss of power.
It also includes Midtronics Customer Service phone
numbers.
Problems with the Display
The display does not turn on:
• Checktheconnectiontothebattery.
• Theanalyzer’sinternalbatteriesmayneedtobereplaced.
See “Chapter 13: EXP Internal Batteries” on page 34.
The display ickers or is dim:
• ThecontrastmayneedtobeadjustedintheAdmin/Util-
ity menu. Highlight the Display icon and press ENTER. Use
the UP or DOWN ARROW key to scroll the contrast value to
10.
• Theanalyzer’sinternalbatteriesmayneedtobereplaced.
See “Chapter 13: EXP Internal Batteries” on page 34.
Problems with the Internal Printer
The internal printer will not print
• Theanalyzermustbeconnectedtothevehiclebatteryto
print to the internal printer. Check the clamp connections
to the battery.
• Thevehiclebatterymaybetoolowtopowertheprinter.
Connect to a battery with at least 11.5 volts.
• Verifythatthepaperisproperlyinstalled.
• Verifythatthepapersensoriscleanandundamaged(see
page 30).
Chapter 11: Troubleshooting