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LIVE SUPPORT
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Live Support
MACSQuant® Live Support is a real-time diagnostic service provided by Miltenyi Biotec Technical Support.
Highly trained MACSQuant Specialists can be reached in real-time to assist with any queries you may have. A
webcam is provided for communication with the MACSQuant Live Support, which is attached via USB
connection to the MACSQuant Instrument. The webcam is installed to a free USB port at the back of the
instrument and detected automatically by the software. During normal operation, the webcam should not be
installed on the instrument. Please note that the MACSQuant Instrument must be connected to the internet in
order to use the MACSQuant Live Support.
1 Click on the Tools tab in the Side pane.
2 Select MACSQuant Live Support to access remote assistance.
3 Complete all fields and detail any queries you may have using the Message/Question box.
4 Click Submit to commence MACSQuant Live Support.
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