Mitel 6920w - Page 173

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163

ANAGING CALLS VOICEMAIL

On the SIP phone, pressing the Voicemail hardkey and dialing the Voicemail number (configured

by your System Administrator) connects the call to Line 1 Voicemail box.

Voicemail displays an accurate count of your voicemail messages on the status bar.

Main Page

Table of Contents4
What's New11
Welcome12
6920 IP Phone12
6920 IP Phone Model Variants12
6920T IP Phone12
6920W IP Phone13
About this Guide13
Documentation13
Supporting Documentation13
Phone Features14
Installation and Setup15
Tips for Your Comfort and Safety15
Don't Cradle the Handset15
Protect Your Hearing15
Adjust the Viewing Angle15
Phone Keys16
Key Panel16
Key Description17
Dialpad Keys18
E.164 Support20
Getting Started21
Plugging in and Starting the Phone21
Network Connected/Network Disconnected23
Voice Services24
UI Overview24
Home Screen24
Call Screen28
Screen Saver29
UI Navigation30
Customizing Your Phone32
Phone Options Via IP Phone UI32
Using the IP Phone UI34
Phone Options Via Mitel Web UI34
Using the Mitel Web UI35
Phone Status Via IP Phone UI37
Finding Your Phone's IP Address39
Phone Status Via Mitel Web UI40
SIP Account Status40
Language41
Specifying the Language to Use Using the IP Phone UI42
Specifying the Language to Use Using the Mitel Web UI43
Input Language43
Time and Date49
Settings50
Time Zone52
Set Date and Time52
Directory55
Settings55
External Sources56
Lock57
Password57
Configuring a User Password57
Phone Lock58
Configuring Lock Settings Using the Mitel Web UI59
Diagnostics61
Audio61
Audio Mode61
Headset63
Ring Tones and Tone Sets65
Display71
Home Screen Settings72
Brightness Settings72
Dialing73
Live Dialpad73
Speed Dial Edit74
Restart74
Restarting Your Phone Using the IP Phone UI74
Emergency Dial Plan75
Bluetooth76
Enabling Bluetooth Functionality77
Pairing a Bluetooth Device78
Bluetooth Status81
Forgetting a Bluetooth Device81
Disconnecting a Connected Bluetooth Device82
Connecting to a Different or Disconnected Bluetooth Device83
Configuring Softkeys84
Softkey Display Behavior87
Line Key88
Configuring a Line Key Using the Mitel Web UI89
Speed Dial Key89
Speed Dial Prefix90
Press-And-Hold to Create a Speed Dial (Applicable to Softkeys, Dialpad Keys, Expansion Module Keys)90
Creating a Speed Dial Key Using the Speed Dial Edit Option (Applicable to Softkeys, Dialpad Keys, Expansion Module Keys)91
Creating a Speed Dial Softkey Using the Mitel Web UI92
Creating Dialpad Speed Dial Keys Using the Mitel Web UI93
Press-And-Hold to Edit a Speed Dial94
Do Not Disturb (DND) Key94
Configuring a DND Keyusing the Mitel Web UI94
Busy Lamp Field (BLF) Key95
Configuring a BLF Key Using the Mitel Web UI96
Blf/List Key97
Configuring a Blf/List Key Using the Mitel Web UI98
XML Key99
Configuring an XML Key Using the Mitel Web UI99
Accessing the XML Service Using the IP Phone UI100
Flash Key101
Configuring a Flash Key Using the Mitel Web UI101
Sprecode Key101
Configuring a Sprecode Key Using the Mitel Web UI102
Park/Pickup Keys102
Configuring Park/Pickup Keys Using the Mitel Web UI103
Utilizing the Park Call/Pickup Parked Call Feature Using the IP Phone UI104
Configuring a Last Call Return Key Using the Mitel Web UI104
Call Forward Key105
Configuring a Call Forward Key Using the Mitel Web UI105
Blf/Xfer106
Blf/Xfer Key Requirements and Functionality106
Configuring a Blf/Xfer Key Using the Mitel Web UI106
Speed Dial/Xfer107
Speed Dial/Xfer Key Requirements and Functionality108
Configuring a Speed Dial/Xfer Key Using the Mitel Web UI108
Speed Dial/Conf109
Configuring a Speed Dial/Conf Key Using the Mitel Web UI109
Speed Dial/Mwi110
Configuring a Speed Dial/Mwi Key Using the Mitel Web UI110
Directory Key112
Configuring a Directory Key Using the Mitel Web UI112
Received Callers List Key113
Configuring a Received Callers List Key Using the Mitel Web UI114
Outgoing Redial Key115
Configuring a Outgoing Redial Key Using the Mitel Web UI115
Conference Key116
Configuring a Conference Key Using the Mitel Web UI116
Transfer Key117
Configuring a Transfer Key Using the Mitel Web UI117
Intercom Key118
Configuring an Intercom Key Using the Mitel Web UI118
Phone Lock Key119
Configuring a Phone Lock Key119
Paging Key120
Configuring a Paging Key Using the Mitel Web UI120
Using the Paging Key122
Discreet Ringing Key122
Configuring a Discreet Ringing Key122
Call History Key123
Configuring a Call History Key Using the Mitel Web UI123
Empty Key124
Configuring an Empty Key Using the Mitel Web UI124
None Key125
Deleting a Key's Function Using the Mitel Web UI125
State-Based Softkeys125
Making Calls127
Dialing a Number127
Pre-Dialing a Number127
Using Handsfree Speakerphone128
Using a Headset128
Volume Controls for the Headset Microphone129
Making and Receiving Calls Using a Headset130
Using Intercom Functionality130
Using the Icom Key130
Outgoing Redial List131
Accessing the Outgoing Redial List133
Editing Entries in the Outgoing Redial List134
Deleting All Entries in the Outgoing Redial List134
Deleting an Entry in the Outgoing Redial List135
Copying Entries to the Local Directory136
Mute136
Receiving Calls137
Answering an Incoming Call137
Deflecting an Incoming Call138
Sending an Incoming Call to Voicemail138
Handling Calls139
Placing a Call on Hold139
When on Hold139
Automatic Hold140
Retrieving a Held Call140
Transferring Calls140
Blind Transfer140
Consultative Transfer141
Direct Transfer141
Transferring Calls141
Transferring an Existing Call to Another Existing Call143
Transferring to a Contact in the Directory144
Indication of Transferred Calls145
Conferencing Calls146
Local Conferencing146
Creating a Conference Call by Joining Two Existing Calls149
Joining Additional Parties to Active Conferences150
Ending a Conference and Transferring Remaining Parties150
Ending Calls151
Managing Calls152
Directory152
General Directory Functions153
Local Directory Features156
External Directory Source Features164
Received Callers List165
Accessing and Using the Received Callers List167
Editing Entries in the Received Callers List168
Deleting Entries from the Received Callers List169
Copying Entries to the Local Directory170
Missed Calls Indicator170
Downloading the Received Callers List to Your PC172
Voicemail172
DND and Call Forward174
DND Configuration174
Configuring DND Modes Using the IP Phone UI177
Call Forward Configuration178
Configuring a Call Forward Key179
Configuring Call Forward Using the Mitel Web UI180
Using Call Forward Via the IP Phone UI182
Additional Features186
Display DTMF Digits186
Configuring Display of DTMF Digits187
Play Call Waiting Tone187
Configuring Call Waiting Tone188
Stuttered Dial Tone188
Configuring Stuttered Dial Tone189
XML Beep Support189
Configuring XML Beep Support190
Status Scroll Delay190
Configuring Status Scroll Delay191
Switch UI Focus to Ringing Line191
Configuring Switch Focus to Ringing Line192
Call Hold Reminder During Active Calls192
Configuring Call Hold Reminder During Active Calls193
Call Hold Reminder (on Single Hold)193
Configuring Call Hold Reminder194
Call Waiting Tone Period194
Configuring Call Waiting Tone Period195
Preferred Line and Preferred Line Timeout195
Configuring Preferred Line and Preferred Line Timeout197
Goodbye Key Cancels Incoming Calls198
Configuring Goodbye Key to Cancel Incoming Calls198
Message Waiting Indicator199
Configuring Message Waiting Indicator199
Incoming Intercom Call Features200
Auto-Answer/Play Warning Tone200
Microphone Mute200
Allow Barge in200
Configuring Incoming Intercom Settings201
Group RTP Paging201
Configuring Group RTP Paging202
Shared Call Appearance (SCA) Call Bridging202
SCA Voicemail Indicators205
Star Codes205
Other Features205
Model M695 Expansion Module206
Using the Expansion Modules207
Press-And-Hold to Create a Speed Dial Key207
Connecting to Wi-Fi on 6920W IP Phone208
Connecting to a WPA2 Enterprise Network208
Connecting to a Home Network211
Wi-Fi Network Connected/Wi-Fi Network Disconnected213
Mitel Wireless LAN Adapter214
Installing and Configuring a WLAN Adapter215
Troubleshooting Solutions217
Why Is My Display Blank217
Why Is My Speakerphone Not Working217
Why Can't I Get a Dial Tone217
Why Doesn't My Phone Ring217
Why Is the Light Not Coming on with a New Voicemail Message217
Why Is My Handset Not Working218
How Do I Find the IP Address of My Phone218
Why Does My Phone Display the no Service Message218
How Do I Change My User Password218
Why Does My Phone Display Bad Encrypted Config218
How Do I Restart the IP Phone218
How Do I Lock My Phone218
Appendix A - Time Zone Codes219
Limited Warranty224
Exclusions224
Warranty Repair Services224
After Warranty Service225

Mitel 6920w - Page 173

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