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Mitel 6920 User Manual
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Mit
el 6920 SIP Phone
RELEASE 6.0.0 USER GUIDE
58016330 REV00
April, 2021
2
Table of Contents
Table of Contents
4
Welcome
11
6920 IP Phone
11
6920T IP Phone
11
About this Guide
12
Documentation
12
Supporting Documentation
12
Phone Features
12
Installation and Setup
13
Tips for Your Comfort and Safety
13
Don't Cradle the Handset
13
Protect Your Hearing
13
Adjust the Viewing Angle
13
Phone Keys
14
Key Panel
14
Key Description
15
Dialpad Keys
16
E.164 Support
18
Getting Started
19
Plugging in and Starting the Phone
19
Network Connected/Network Disconnected
21
Voice Services
22
UI Overview
25
Home Screen
25
Call Screen
28
UI Navigation
29
Customizing Your Phone
31
Phone Options Via IP Phone UI
31
Using the IP Phone UI
33
Phone Options Via Mitel Web UI
33
Using the Mitel Web UI
34
Phone Status Via IP Phone UI
37
Finding Your Phone's IP Address
39
Phone Status Via Mitel Web UI
40
SIP Account Status
40
Language
41
Specifying the Language to Use Using the IP Phone UI
42
Specifying the Language to Use Using the Mitel Web UI
43
Input Language
43
Time and Date
49
Settings
50
Time Zone
52
Set Date and Time
52
Directory
55
Settings
55
External Sources
56
Lock
57
Password
57
Configuring a User Password
57
Phone Lock
58
Configuring Lock Settings Using the Mitel Web UI
59
Diagnostics
61
Audio Diagnostics
61
Audio
62
Audio Mode
62
Headset
63
Ring Tones and Tone Sets
65
Display
71
Home Screen Settings
72
Brightness Settings
72
Dialing
73
Live Dialpad
73
Speed Dial Edit
74
Restart
74
Restarting Your Phone Using the IP Phone UI
74
Emergency Dial Plan
75
Configuring Softkeys
77
Softkey Display Behavior
80
Line Key
81
Configuring a Line Key Using the Mitel Web UI
82
Speed Dial Key
82
Speed Dial Prefix
83
Press-And-Hold to Create a Speed Dial (Applicable to Softkeys, Dialpad Keys, Expansion Module Keys)
83
Creating a Speed Dial Key Using the Speed Dial Edit Option (Applicable to Softkeys, Dialpad Keys, Expansion Module Keys)
84
Creating a Speed Dial Softkey Using the Mitel Web UI
85
Creating Dialpad Speed Dial Keys Using the Mitel Web UI
86
Press-And-Hold to Edit a Speed Dial
87
Do Not Disturb (DND) Key
87
Configuring a DND Keyusing the Mitel Web UI
87
Busy Lamp Field (BLF) Key
88
Configuring a BLF Key Using the Mitel Web UI
89
Blf/List Key
90
Configuring a Blf/List Key Using the Mitel Web UI
91
XML Key
92
Configuring an XML Key Using the Mitel Web UI
92
Accessing the XML Service Using the IP Phone UI
93
Flash Key
94
Configuring a Flash Key Using the Mitel Web UI
94
Sprecode Key
94
Configuring a Sprecode Key Using the Mitel Web UI
95
Park/Pickup Keys
95
Configuring Park/Pickup Keys Using the Mitel Web UI
96
Utilizing the Park Call/Pickup Parked Call Feature Using the IP Phone UI
97
Configuring a Last Call Return Key Using the Mitel Web UI
97
Call Forward Key
98
Configuring a Call Forward Key Using the Mitel Web UI
98
Blf/Xfer
99
Blf/Xfer Key Requirements and Functionality
99
Configuring a Blf/Xfer Key Using the Mitel Web UI
99
Speed Dial/Xfer
100
Speed Dial/Xfer Key Requirements and Functionality
101
Configuring a Speed Dial/Xfer Key Using the Mitel Web UI
101
Speed Dial/Conf
102
Configuring a Speed Dial/Conf Key Using the Mitel Web UI
102
Speed Dial/Mwi
103
Configuring a Speed Dial/Mwi Key Using the Mitel Web UI
103
Directory Key
105
Configuring a Directory Key Using the Mitel Web UI
105
Received Callers List Key
106
Configuring a Received Callers List Key Using the Mitel Web UI
107
Outgoing Redial Key
108
Configuring a Outgoing Redial Key Using the Mitel Web UI
108
Conference Key
109
Configuring a Conference Key Using the Mitel Web UI
109
Transfer Key
110
Configuring a Transfer Key Using the Mitel Web UI
110
Intercom Key
111
Configuring an Intercom Key Using the Mitel Web UI
111
Phone Lock Key
112
Configuring a Phone Lock Key
112
Paging Key
113
Configuring a Paging Key Using the Mitel Web UI
113
Using the Paging Key
115
Discreet Ringing Key
115
Configuring a Discreet Ringing Key
115
Call History Key
116
Configuring a Call History Key Using the Mitel Web UI
116
Empty Key
117
Configuring an Empty Key Using the Mitel Web UI
117
None Key
118
Deleting a Key's Function Using the Mitel Web UI
118
State-Based Softkeys
118
Making Calls
121
Dialing a Number
121
Pre-Dialing a Number
121
Using Handsfree Speakerphone
122
Using a Headset
122
Volume Controls for the Headset Microphone
123
Making and Receiving Calls Using a Headset
124
Using Intercom Functionality
124
Using the Icom Key
124
Outgoing Redial List
125
Accessing the Outgoing Redial List
127
Editing Entries in the Outgoing Redial List
128
Deleting All Entries in the Outgoing Redial List
128
Deleting an Entry in the Outgoing Redial List
129
Copying Entries to the Local Directory
130
Mute
130
Receiving Calls
131
Answering an Incoming Call
131
Deflecting an Incoming Call
132
Sending an Incoming Call to Voicemail
132
Handling Calls
133
Placing a Call on Hold
133
When on Hold
133
Automatic Hold
134
Retrieving a Held Call
134
Transferring Calls
134
Blind Transfer
134
Consultative Transfer
135
Direct Transfer
135
Transferring Calls
135
Transferring an Existing Call to Another Existing Call
137
Transferring to a Contact in the Directory
138
Indication of Transferred Calls
139
Conferencing Calls
140
Local Conferencing
140
Creating a Conference Call by Joining Two Existing Calls
143
Joining Additional Parties to Active Conferences
144
Ending a Conference and Transferring Remaining Parties
144
Ending Calls
145
Managing Calls
146
Directory
146
General Directory Functions
147
Local Directory Features
150
External Directory Source Features
158
Received Callers List
159
Accessing and Using the Received Callers List
161
Editing Entries in the Received Callers List
162
Deleting Entries from the Received Callers List
163
Copying Entries to the Local Directory
164
Missed Calls Indicator
164
Downloading the Received Callers List to Your PC
166
Voicemail
166
DND and Call Forward
168
DND Configuration
168
Configuring DND Modes Using the IP Phone UI
171
Call Forward Configuration
172
Configuring a Call Forward Key
173
Configuring Call Forward Using the Mitel Web UI
174
Using Call Forward Via the IP Phone UI
176
Additional Features
180
Display DTMF Digits
180
Configuring Display of DTMF Digits
181
Play Call Waiting Tone
181
Configuring Call Waiting Tone
182
Stuttered Dial Tone
182
Configuring Stuttered Dial Tone
183
XML Beep Support
183
Configuring XML Beep Support
184
Status Scroll Delay
184
Configuring Status Scroll Delay
185
Switch UI Focus to Ringing Line
185
Configuring Switch Focus to Ringing Line
186
Call Hold Reminder During Active Calls
186
Configuring Call Hold Reminder During Active Calls
187
Call Hold Reminder (on Single Hold)
187
Configuring Call Hold Reminder
188
Call Waiting Tone Period
188
Configuring Call Waiting Tone Period
189
Preferred Line and Preferred Line Timeout
189
Configuring Preferred Line and Preferred Line Timeout
191
Goodbye Key Cancels Incoming Calls
192
Configuring Goodbye Key to Cancel Incoming Calls
192
Message Waiting Indicator
193
Configuring Message Waiting Indicator
193
Incoming Intercom Call Features
194
Auto-Answer/Play Warning Tone
194
Microphone Mute
194
Allow Barge in
194
Configuring Incoming Intercom Settings
195
Group RTP Paging
195
Configuring Group RTP Paging
196
Shared Call Appearance (SCA) Call Bridging
196
SCA Voicemail Indicators
199
Star Codes
199
Other Features
199
Model M695 Expansion Module
200
Using the Expansion Modules
201
Press-And-Hold to Create a Speed Dial Key
201
Mitel Wireless LAN Adapter
202
Installing and Configuring a WLAN Adapter
203
Troubleshooting Solutions
205
Why Is My Display Blank
205
Why Is My Speakerphone Not Working
205
Why Can't I Get a Dial Tone
205
Why Doesn't My Phone Ring
205
Why Is the Light Not Coming on with a New Voicemail Message
205
Why Is My Handset Not Working
206
How Do I Find the IP Address of My Phone
206
Why Does My Phone Display the no Service Message
206
How Do I Change My User Password
206
Why Does My Phone Display Bad Encrypted Config
206
How Do I Restart the IP Phone
206
How Do I Lock My Phone
206
Appendix A - Time Zone Codes
207
Limited Warranty
212
Exclusions
212
Warranty Repair Services
212
After Warranty Service
213
Other manuals for Mitel 6920
Quick Reference Guide
20 pages
Quick Guide
2 pages
Quick User Guide
4 pages
Installation Guide
8 pages
4
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Mitel 6920 Specifications
General
Resolution
320 x 240 pixels
Protocols
SIP
Ethernet Ports
2 (10/100/1000 Mbps)
USB Ports
1 (USB 2.0)
Audio
HD audio
Power over Ethernet
Yes, IEEE 802.3af
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