Mitel 6920 - Automatic Hold; Retrieving a Held Call; Transferring Calls; Blind Transfer

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ANDLING CALLS TRANSFERRING CALLS
Automatic Hold
When juggling between calls, you do not have to press the button to go from one call to the next.
The phone automatically puts your current call on hold as soon as you press a new line/call appearance
button.
Retrieving a Held Call
If you have more than one call on hold, you can reconnect to a held call by pressing the line/call appear-
ance button where that call is being held or by navigating to the call on the Line Selection or any Call
screen and pressing or Pickup softkey. Press or the Drop softkey to disconnect the
call.
If an attempt to retrieve a held call fails, the 6920 displays a "Server Error" message and error reason
code on screen (e.g. "Server Error: 408" for a Request Timeout or "Server Error: 503" for a Service
Unavailable). You can disconnect the call on hold by pressing the key in certain circumstances.
A call on hold can be disconnected by pressing the key only when these three conditions are
met:
• The line with the call on hold is the line in focus.
• You have attempted to retrieve the call on hold by navigating to the call on the Line Selection or any
Call screen and pressing the or Pickup softkey.
• The attempt to retrieve the call on hold failed due to a 408, 5xx, or 6xx reason code. If the attempt failed
due to a different server error reason, pressing the key will not disconnect the call.
This behavior is applicable to all call-on-hold scenarios such as single point-to-point calls, conference
calls, and any transfer scenarios. In an attended transfer scenario, pressing the key after a failed
retrieval attempt (that meets the above three conditions) will disconnect the call on hold instead of
launching the transfer.
Transferring Calls
In the 6920 IP phone, you can use the softkey(if configured) or Xfer softkey offered on screen when
in a connected call.
Blind Transfer
A blind transfer is when you transfer a call directly to another extension without consulting with the person
receiving the call. To do this, simply complete the transfer immediately after you have entered the number.
The call goes directly to the extension or outside line you transferred to.