Mitel 6920 - Making and Receiving Calls Using a Headset; Using Intercom Functionality; Using the Icom Key

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AKING CALLS USING INTERCOM FUNCTIONALITY
Making and Receiving Calls Using a Headset
1. Ensure that you have selected a headset audio mode (see “Configuring the Audio Mode Using the IP
Phone UI”).
2. Turn the phone over and, depending on the type of headset, locate the headset jack marked or
the USB port.
1. If you have a USB headset, insert the USB plug into the USB port.
2. If you have a headset with an RJ9/RJ22 4-pin connector, insert the headset cord into the jack until it
clicks into place.
3. If you have a DHSG/EHS headset with an RJ45 6-pin or 8-pin connector, remove the plastic headset
jack adapter and then insert the cord into the jack until it clicks into place.
NOTE: See the Mitel 6920 IP Phone Installation Guide for more information.
4. Press the key to obtain a dial tone or to answer an incoming call. Depending on the audio
mode selected from the Options List, a dial tone or an incoming call is received on either the headset
or the handsfree speakerphone.
5. Press the key to end the call.
NOTE: You can answer, initiate and transfer a call by pressing the hook switch button on the DHSG
headset.
Using Intercom Functionality
On the 6920 you can use the Icom key to automatically connect with a remote extension.
Using the Icom Key
1. Press the Icom softkey.
2. If no number was defined when configuring the key, enter the extension number of the person you
want to intercom.
3. After a beep tone, your phone automatically connects with the remote extension and you can speak
through its speaker.
4. To cancel the intercom, press or the Cancel key.
5. When you are finished speaking, hang up the phone by placing the handset back on-hook or by
pressing or the line softkey for the active call. When you hang up, the remote phone also
hangs up.
You can set specific incoming Intercom call features on the 6920 IP phone using the Mitel Web UI. The
following table describes these features.