Mitel 6920w - Page 8

Receiving Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .127
Answering an Incoming Call . . . . . . . . . . . . . . . . . . . . . . . . 127
Deflecting an Incoming Call . . . . . . . . . . . . . . . . . . . . . . . . 128
Sending an Incoming Call to Voicemail . . . . . . . . . . . . . . . . . . 128
Handling Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .129
Placing a Call on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
When on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Automatic Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Retrieving a Held Call . . . . . . . . . . . . . . . . . . . . . . . 130
Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Blind Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Consultative Transfer . . . . . . . . . . . . . . . . . . . . . . . 131
Direct Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Transferring an Existing Call to Another Existing Call . . . . . . 133
Transferring to a Contact in the Directory . . . . . . . . . . . . 134
Indication of Transferred Calls . . . . . . . . . . . . . . . . . . 135
Conferencing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Local Conferencing . . . . . . . . . . . . . . . . . . . . . . . . . 136
Creating a Conference Call by Joining Two Existing Calls . . . . 139
Joining Additional Parties to Active Conferences . . . . . . . . 140
Ending a Conference and Transferring Remaining Parties . . . 140
Ending Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Managing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .142
Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
General Directory Functions . . . . . . . . . . . . . . . . . . . . 143
Local Directory Features . . . . . . . . . . . . . . . . . . . . . . 146
External Directory Source Features . . . . . . . . . . . . . . . . 154
Received Callers List . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
Accessing and Using the Received Callers List . . . . . . . . . . 157
Editing Entries in the Received Callers List . . . . . . . . . . . . 158
Deleting Entries from the Received Callers List . . . . . . . . . 159
Copying Entries to the Local Directory . . . . . . . . . . . . . . 160
Missed Calls Indicator . . . . . . . . . . . . . . . . . . . . . . . 160
Downloading the Received Callers List to Your PC . . . . . . . . 162
Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
DND and Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
DND Configuration . . . . . . . . . . . . . . . . . . . . . . . . . 164
Configuring DND Modes Using the IP Phone UI . . . . . . . . . 167
Call Forward Configuration . . . . . . . . . . . . . . . . . . . . 168
Configuring a Call Forward Key . . . . . . . . . . . . . . . . . . 169
Configuring Call Forward Using the Mitel Web UI . . . . . . . . 170
Using Call Forward via the IP Phone UI . . . . . . . . . . . . . . 172