Mitel Connected Guests InnLine IP User Manual

INNLINE IP Installation guide Introduction
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Contents
Introduction ................................................................................................................................ vii
Chapter 1 - Installation ............................................................................................................... 1
Preinstallation information ....................................................................................................... 2
Opening and verifying system components .......................................................................... 2
Inspecting and installing hardware ......................................................................................... 3
Connect peripherals .................................................................................................................... 4
Programming InnLine IP ........................................................................................................... 5
Adding general system information ...................................................................................... 6
Adding a system administrator .............................................................................................. 8
Checking the voice ports ....................................................................................................... 10
Setting the MWI dial-strings (certain port types only) ...................................................... 11
Device interface serial ports .................................................................................................... 13
Chapter 2 - Mailboxes and other features ............................................................................. 15
Mailboxes: an introduction ...................................................................................................... 16
Mailbox IDs ............................................................................................................................. 19
Adding mailboxes ..................................................................................................................... 19
Adding guest mailboxes ........................................................................................................ 20
Adding mailboxes one at a time ....................................................................................... 20
Adding multiple mailboxes .............................................................................................. 22
Deleting mailboxes ............................................................................................................. 23
Adding staff mailboxes .......................................................................................................... 23
Adding front desk mailboxes................................................................................................ 25
Adding administration mailboxes ....................................................................................... 26
Checking your maximum mailbox number size ................................................................ 28
Defining the guest services class ............................................................................................ 29
Prompt administration ............................................................................................................. 32
Using InnLine IP’s GUI to record prompts ......................................................................... 32
Creating a “Record Prompt” mailbox for prompts ........................................................... 34
Translations ................................................................................................................................ 37
Adding translations individually ......................................................................................... 37
Adding multiple translations ................................................................................................ 38
Deleting translations .............................................................................................................. 39
Guest services menus................................................................................................................ 39
Automated attendants............................................................................................................... 43
Automated attendant example ............................................................................................. 44
InnConnect ................................................................................................................................. 50
Step 1: Review and adjust the Call Forward settings for guests and staff ..................... 51
Step 2: Add a Guest Service Menu option for InnConnect ............................................... 52
Step 3 (optional): Make InnConnect part of the guest tutorial ......................................... 53
Step 4: Enable InnConnect for selected staff members ...................................................... 53
Step 5: Configure ports to perform outdial function for this feature .............................. 54
Step 6: Add and configure the SMDR Filter interface ....................................................... 55
Reports ......................................................................................................................................... 56
Programming the fax number for reports ........................................................................... 56
Programming reports to generate automatically ............................................................... 58

Mitel Connected Guests InnLine IP Specifications

General

Brand	Mitel
Model	Connected Guests InnLine IP
Category	Telephone
Language	English