HTP-1 Installation and User Guide Release 1.8.1
Support Features
A few extra options are presented When “Enable Support Tools” is checked. These are designed to help
support engineers help you.
A link is exposed to download system log files. This takes a few moments and it results in a file that
might be used by support engineers to understand the state of your machine.
The debug mask might be used by the support team to enable more logging of specific events.
Monoprice is pleased to provide free, live, online technical support to assist you with any questions you
may have about installation, setup, troubleshooting, or product recommendations. If you ever need
assistance with your new product, please come online to talk to one of our friendly and knowledgeable
Tech Support Associates. Technical support is available through the online chat button on our website
www.monoprice.com or through email by sending a message to tech@monoprice.com. Check the
website for support times and links.
HTP-1 User Manual Page 85 V1.8.1
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