Maintenance & Troubleshooting 11 - 9
Single Slot USB Cradle
Table 11-2
Troubleshooting the Single Slot USB Cradle
Symptom Possible Cause Action
LEDs do not light
when MC67 or spare
battery is inserted.
Cradle is not
receiving power.
Ensure the power cable is connected securely to both the
cradle and to AC power.
MC67 is not seated
firmly in the cradle.
Remove and re-insert the MC67 into the cradle, ensuring it is
firmly seated.
Spare battery is not
seated firmly in the
cradle.
Remove and re-insert the spare battery into the charging slot,
ensuring it is firmly seated.
MC67 battery is not
charging.
MC67 was removed
from cradle or
cradle was
unplugged from AC
power too soon.
Ensure cradle is receiving power. Ensure MC67 is seated
correctly. Confirm the main battery is charging. Tap >
Settings > Power > Battery tab. The 3600 mAh battery fully
charges in less than six hours.
Battery is faulty. Verify that other batteries charge properly. If so, replace the
faulty battery.
The MC67 is not
fully seated in the
cradle.
Remove and re-insert the MC67 into the cradle, ensuring it is
firmly seated.
Extreme battery
temperature.
Battery does not charge if ambient temperature is below 0°C
(32°F) or above 40°C (104°F).
Spare battery is not
charging.
Battery not fully
seated in charging
slot.
Remove and re-insert the spare battery in the cradle, ensuring
it is firmly seated.
Battery inserted
incorrectly.
Re-insert the battery so the charging contacts on the battery
align with the contacts on the cradle.
Battery is faulty. Verify that other batteries charge properly. If so, replace the
faulty battery.
During data
communication, no
data transmits, or
transmitted data was
incomplete.
MC67 removed
from cradle during
communications.
Replace MC67 in cradle and retransmit.
Communication
software is not
installed or
configured properly.
Perform setup as described in the MC67 Integrator Guide.
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