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PVR Troubleshooting
Cannot record a program
• Ensure the set-top box has PVR functionality and that you are subscribed to the MTS PVR service
• Movies and programs within the Video on Demand service are copy-written material and cannot be recorded
• Individually scheduled recordings are marked by a red dot and series recordings are marked by three overlapping
dots
• Some channels do not permit recording. If you try to record them you get an error message. This is normal and
expected as there is no way to record those channels
• If you are trying to record too many programs at once, some of them won’t record. They will appear in your guide
with a red circle and an X next to the program name. To resolve confl icts, see the “Confl icts” section of this guide
Recording to an external device like a VCR or DVD recorder
Verify the device is plugged in, turned on, and properly connected. Consult the documentation for the external
device for information about proper connection of the external hard disk drive.
Only the tuned channel will record using a VCR or DVD recorder.
All actions using the remote control will record, including changing volume. (Anything on your screen will be
recorded.)
Program scheduled to record does not record
• Press RECORDED TV. If the program recorded, this screen lists the program. Do one of the following:
• If the Recorded TV screen lists the program, select the program in the list and play it
• With the program highlighted press OK
• Highlight PLAY and press OK
If there is no indication the program recorded, continue with the following:
A diff erent program recorded
• Press RECORDED TV. Does the Recorded TV screen list a program that was recorded on the same day and at
the same time as the program that you wanted to record? If so, another program was scheduled to record in that
time slot and the resulting confl ict was resolved in favour of the other program
Record based on time slot (not program name)
Series recording is based on the time slot and not on the name of the series. If a series is scheduled to record for
11:00 AM every day, it records whatever is on that channel at 11:00 AM every day.
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