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Program Guide has no channel or program information
Occasionally, a delay occurs in the delivery of program Guide information.
• If the delay is more than a few minutes, press the GUIDE button to display the program guide, and then wait at
least two minutes before taking further action
If cells in the program guide are labelled “No Information,” there may be a short delay in providing the program
guide listings information. Or, you may have scrolled past the days for which the program guide has information, or
there is no program guide information for those services.
• Press EXIT TO TV or MENU to leave the program guide
• Press GUIDE to return to the program guide and wait for at least two minutes
Audio and picture troubleshooting
There is no audio when viewing TV channels
Adjust set-top box audio level
• Press the MENU
• Use the DOWN ARROW to move to SETTINGS, press OK
• Use the DOWN ARROW to hightlight AUDIO, press OK
• USE THE RIGHT ARROW to hightlight SET-TOP BOX
AUDIO LEVEL, press OK
• Hightlight MAX LEVEL, press OK. Current set-top box audio
level with display: 25
• Hightlight MUTE OFF, press OK. Current set-top box mute
status will display: unmuted
• Highlight DONE, press OK
Mute and connection
• Check that the MUTE button on the remote control has not been pressed. Press MUTE on the remote control to
restore sound
• Verify the set-top box audio output is connected to the TV or home theatre receiver
• If the set-top box audio output is connected to the TV, verify the MUTE button on the TV has not been pressed
• If the set-top box audio output is connected to a home theatre receiver, verify the home theatre receiver is set to
the appropriate input source and its MUTE button has not been pressed
Volume
• Ensure the volume on the TV is turned up
• Control the volume by using the VOLUME button on the set-top box remote control, not the volume control on
the TV remote control or on the TV set
• On some TV sets, you may need to use the TV controls to set the volume to full or slightly less than full before
using the set-top box remote control to control the volume. In this case, use the TV controls to turn the volume all
the way up, and then use the VOLUME button on the set-top box remote control
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