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Troubleshooting
The below information should help you with troubleshooting issues with your MTS Ultimate TV service. If your
problem is not resolved by this troubleshooting information, please call us, anytime, at 204-225-5687.
General Troubleshooting
Resetting the MTS Ultimate TV
set-top box
• Press MENU on the remote control
• Use the DOWN ARROW to move to SETTINGS and press OK
• Use the DOWN ARROW to highlight RESTART SYSTEM and press OK
• Select RESTART SYSTEM and press OK
• The screen goes blank, the message “No video signal” displays for a few moments
• The MTS logo appears with the message “Please wait while system loads...”
• When the system completes the restart cycle live TV resumes playing
The MTS Ultimate TV set-top box will not power on
• Verify the power cord is securely connected to the set-top box and outlet. Unplug the set-top box from the outlet,
plug it back in, and press the POWER button
• If the set-top box is connected to a switched outlet on another device, such as a VCR or home theatre receiver,
verify the unit is powered on. Unplug the set-top box from the outlet, plug it back in, and press POWER button
• Press the POWER button on the set-top box front panel instead of the remote control because the batteries in the
remote control may need to be changed
The MTS Ultimate TV set-top box is making a humming noise
The set-top box includes an integrated hard drive and a fan for cooling. During normal operation, it makes a quiet
humming noise, similar to a personal computer. The noise varies in volume occasionally when the speed of the
internal fan adjusts to changes in the temperature around the set-top box. The hard drive stays on even when the
set-top box is turned off .
MTS Ultimate TV set-top box is warm to the touch
If the MTS Ultimate TV set-top box is warm, check the following:
• Ensure the vents on the set-top box are not blocked
• Do not place the set-top box on a rug or bed – this could cause overheating
• Do not stack equipment on the set-top box
• Maintain at least two inches of free space above the appliance
• Never place the set-top box near or on a heat source like a heating vent or radiator
• Ensure adequate ventilation around the set-top box
MTS Ultimate TV service is not available
The TV displays no signal, and the following message appears “Television is not currently available. Choose Restart
to try connecting again. If this problem continues, contact MTS customer service. Error#259”
• Record the error code that appears in the message
• Select RESTART and press OK
• If service is not restored, contact MTS at 204-225-5687
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