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Error Messages and Troubleshooting
Error 3: The meter has detected that the test strip is in poor
condition.
[1] The test strip may have been improperly
stored (e.g., hot, humid conditions) or may
be expired. Check the test strip vial for the
expiration date. Do not use test strips beyond
the expiration date or 180 days after rst
opening the vial. You may need to retest
using a new test strip from a new vial of test
strips.
[2] The test strip may have been mishandled by vigorous bending
or shaking. Retest using a new test strip.
[3] Parts of the test strip may have become covered in grease, oil, or
lotion. Retest using a new test strip.
[4] The test strip port connector may be dirty. Call Customer Service
at 08000 35 25 25. The phone number is also printed on your meter
label.
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