MyStar Extra - A Problem Has Occurred Related to the Meter Hardware; Meter Problems Have Occurred that Are Beyond Your Control; The Test Strip Has Taken too Long to Generate a Signal

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Error 6: The test strip has taken too long to generate a signal.
[1] This may be caused by a combination
of cold operating temperature and high
hematocrit levels. Retest in a warmer location.
[2] If this error code persists on retesting,
call Customer Service at 08000 35 25 25. The
phone number is also printed on your meter
label.
Error 7: Meter problems have occurred that are beyond your
control.
[1] If this error code persists on retesting,
call Customer Service at 08000 35 25 25. The
phone number is also printed on your meter
label.
Error 8: A problem has occurred related to the meter hardware.
[1] This may be caused by connecting a
cable to the meter while testing. Disconnect
the cable and retest.
[2] If this error code persists on retesting,
call Customer Service at 08000 35 25 25. The
phone number is also printed on your meter
label.
Error Messages and Troubleshooting