NCR RealScan 7875-7000 - Correcting Scanner Problems

NCR RealScan 7875-7000/8000 Installation Guide
AIP-00342 Release B 06/03
35 of 56
Correcting Scanner Problems
Problem
Status
Indicator Tone
Possible Cause Corrective Action
Scanner does not
operate
Red Off
Green Off
Off No power to the
unit
Check electrical outlet for
proper power.
Scanner does not
operate
Red
Flashing
Green
Flashing
Off Sleep mode Pass anything in front of
the Motion Detector.
Scanner does not
operate
Red
Flashing
Green Off
Off Communications is
IBM 468x and
scanner is off-line
• Verify that the IBM
terminal is turned on.
• Verify that the IBM
terminal is
recognizing the
RealScan 7875.
• Verify that the
Interface Cable is
properly connected.
Scanner does not
read tags
Red
Flashing
Green Off
Off Internal failure Remove power from the
RealScan 7875 and then
supply power again. If the
problem is not corrected,
have scanner repaired.
Scanner reads
only two tags
Red On
Green Off
Off RealScan 7875 not
communicating with
host terminal
• Verify that the
Interface Cable is
properly connected.
• Remove power from
the RealScan 7875
and then supply
power again. If the
problem is not
corrected, have
scanner or host
terminal repaired.