NCR RealScan 7875-7000 - Isolating Sensormatic Problems

NCR RealScan 7875-7000/8000 Installation Guide
AIP-00342 Release B 06/03
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Isolating Sensormatic Problems
Problem Possible Cause Corrective Action
Does not
deactivate tags
Sensormatic ScanMax™
Pro Controller not turned
on.
Check the On/Off switch on the
ScanMax™ Pro Controller for being on.
Does not
deactivate tags
Sensormatic ScanMax™
Pro Controller is not
properly programmed.
Scan Restore Sensormatic Parameters
tag.
Does not
deactivate tags
Improper cable connection.
• Assure the Sensormatic ScanMax
TM
NS Pro Antenna Cable is properly
connected to the ScanMax™ Pro
Controller.
• Assure that the Sensormatic
Communications Cable is properly
connected to one of the RS-232
Peripheral Ports on the back of the
RealScan 7875 and to the POS
connector on the ScanMax™ Pro
Controller.
Does not
deactivate tags
Faulty Sensormatic
Interlock Cable
• Replace the Sensormatic Interlock
Cable
Does not
deactivate tags
Faulty Sensormatic
ScanMax
TM
NS Pro
Antenna or Antenna Cable.
Replace Sensormatic Sensormatic
ScanMax
TM
NS Pro Antenna.
Does not
deactivate tags
Faulty Controller Replace Sensormatic ScanMax™ Pro
Controller
The RealScan 7875 uses audio messages to identify the Sensormatic deactivation status. This
includes voice messages and tones.
Voice Messages
• EAS Online – Given when the Sensormatic ScanMax™ Pro Controller is turned on if it is
operational and properly connected to the RealScan 7875.
• EAS Offline – Given when the Sensormatic ScanMax™ Pro Controller is turned off, has
become non-operational, or becomes disconnected from the RealScan 7875.
• EAS Online Mode One – Given if the parameters in the Sensormatic ScanMax™ Pro
Controller do not match those in the RealScan 7875.
Tones
• Deactivated Tone – During normal operation, the RealScan 7875 can sound a tone when a
tag is deactivated. This feature can be turned on or off with programming tags. The
frequency, length, and type can also be programmed.
• Security Tag Detected – When passing an active tag around the Sensormatic Antenna, the
RealScan 7875 produces a clicking tone similar to a Geiger counter. This can be used to
check the size of the detection zone. This can also be turned on or off with programming
tags.