Section 2: Customizing Features
DS1000/2000 Quick Setup Guide Section 2: Customizing Features ◆ 2-33
2
Message Center Mailbox
A Message Center Mailbox is a mailbox shared by more than one extension. Any keyset that has a Message
Center Key for the shared mailbox can:
● Listen to the messages stored in the mailbox.
● Transfer calls to the shared mailbox.
● Use many other Voice Mail features previously available only at an extension’s individual mailbox.
A Message Center Mailbox helps co-workers that work together closely — such as members of the same
Pickup Group. For example, the group supervisor can send important messages to the shared Message Cen-
ter Mailbox, to which any group member can respond when time allows. Each group member’s Message
Center Key flashes when messages are waiting.
Message Center requires a uniquely programmed Message Center key. Turn to Programmable Function
Keys on page 2-24 for more.
Interactive Soft Key Shows New Messages
The Display and Super Display Telephone’s interactive soft keys show the number of new messages in the
user’s mailbox. For example, if a Display Telephone user has 2 new messages in their mailbox, their soft key
shows:
VM02. If a Super Display Telephone user has 2 new messages in their mailbox, their Voice Mail soft
key shows
V-MAIL 02.
Programming
For basic Voice Mail programming, turn toVoice Mail Setup on page 1-11.
Feature Quick Steps
To call your mailbox:
1. Press MW or dial Voice Mail master number followed by your mailbox number.
2. If requested by Voice Mail, enter your security code.
To leave a message in a mailbox of an unanswered extension:
1. Press
MW.
To activate or cancel Call Forwarding to your mailbox:
1. Press
ICM + Dial *3.
2. Dial Call Forwarding type: (0 = Cancel forwarding, 2 = Busy/No Answer, 4 = Immediate, 6 = No answer).
3. Press MW + Dial 2 to forward all calls or 8 to forward just trunk calls.
To Transfer your active call to a mailbox:
1. Press
ICM + Dial the number of the mailbox to receive the Transfer + Press MW.
2. Press SPK to hang up.
To record your active call in your mailbox:
1. Press Voice Mail Record key or Interactive Soft Key.
2. Press Voice Mail Record key, press line key, or hang up when you are done.
To activate Answering Machine Emulation:
1. Press
ICM + Dial *3 + Dial 7.
2. Dial Answering Machine Emulation option (2 or hang up to forward all calls, 8 to forward just trunk calls).
When Answering Machine Emulation broadcasts your caller’s message, you can:
● Do nothing to have the caller’s message automatically recorded in your mailbox,
● Lift the handset to intercept the call and speak to your caller.
To cancel Answering Machine Emulation:
1. Press
ICM + Dial *30 + Press SPK to hang up.
To check your messages:
1. Press
MW.
To use the Message Center
1. Press
SPK or lift handset + Press the Message Center key.
2. If requested by Voice Mail, enter the security code for the Message Center mailbox.
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