Section 2: Customizing Features
DS1000/2000 Quick Setup Guide Section 2: Customizing Features ◆ 2-1
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Section 2:
Customizing Features
Section 2: Customizing Features
Attendant Call Queuing
Attendant Call Queuing helps minimize call congestion in systems that use the attendant as the
overflow destination for unanswered calls.
An unlimited number of Intercom callers can queue for the attendant. The callers hear ringback while they
wait for the attendant to answer — not busy tone.
Operator Call Key
The last programmable key on an attendant telephone is permanently assigned as an Operator Call Key.
When the operator has Intercom calls waiting to be answered, the calls queue under this key. The key winks
(on) when calls are queued.
The Operator Call Key is a permanent assignment for all extensions assigned as operators. You cannot
change this assignment. Attendant Call Queuing is a permanent, non-programmable feature.
Programming
None required.
Feature Quick Steps
To answer a call flashing the Operator Call Key:
1. Press the flashing Operator Call Key.
Attendant Position
The attendant is the system’s call processing focal point.
The attendant is the focal point for call processing within the system. By default, the system has a single atten-
dant at extension 300. You can, however, program the system to have up to four attendants (see the Software
Manual on the System Document CD for more). In addition to the features of a standard keyset, the attendant
also has the following unique capabilities:
● Attendant Call Queuing
Incoming Intercom calls from co-workers queue for the attendant. The callers never hear busy tone.
● Barge In (Intrusion)
The attendant can break into another extension user’s established call.
● Direct Trunk Access
Direct Trunk Access lets the attendant user dial a code to access an individual trunk.
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