IntraMail Feature Glossary
IntraMail System Guide Chapter 2: Features ◆ 21
2
Undefined Routing
A dialpad digit for which the Automated Attendant has no
routing defined. When an Automated Attendant caller
dials a digit for which there is no routing assigned, Intra-
Mail plays a brief error message and then repeats the dial-
ing options.
■ See Undefined Routing on page 179 for more.
Automated Attendant
Undefined Routing Intercept
■ See Undefined Routing in this glossary. Automated Attendant
Unscreened Transfer
Similar to telephone system unscreened transfers in which
the transferring party immediately extends the call.
After an Automated Attendant caller dials an extension,
IntraMail immediately transfers the call to the destination
and hangs up. Any recalls or additional routing are han-
dled by the telephone system – just as with any other
unscreened transfer.
■ See Unscreened Transfer on page 180 for more.
■ Also see Screened Transfer in this glossary.
Automated Attendant
Voice Mail Overflow
Ensures that IntraMail will pick up calls that don’t go
through.
■ See Voice Mail Overflow on page 183 for more.
System
Voice Prompts
IntraMail provides Voice Prompts that tell the extension
user the status or progress of their call.
■ See Voice Prompting Messages on page 186 for more.
System
Volume Control
A mailbox user can turn the volume up or down while lis-
tening to their messages.
■ See Volume Control on page 187 for more.
Voice Mail
Name Description Usage
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