Directory Dialing
72 ◆ Chapter 2: Features IntraMail System Guide
✔By default, IntraMail routes the call as a Screened Transfer (1).
Screened
Transfer
5.2 8005 - IntraMail Master Mailbox Options: Unscreened or Screened Transfer on page 221.
- Enter 1 to route the call as a Screened Transfer.
✔By default, IntraMail routes the call as a Screened Transfer (1).
5.3 8005 - IntraMail Master Mailbox Options: Screened Transfer Timeout on page 221.
- Set how long a Screened Transfer from the Directory Dialing Mailbox will ring an unan-
swered extension before recalling. The entries are 1-255 seconds or 0 for no recall.
✔By default, the Screened Transfer Timeout interval is 15 seconds.
Step 6 To change the amount of time Directory Dialing callers have to dial letters:
6.1 8005 - IntraMail Master Mailbox Options: Time Limit for Dialing Commands on page 221.
- Enter the new timeout duration (0-99 seconds).
- If the caller waits too long to dial, the Directory Dialing Message repeats.
✔By default, Directory Dialing callers have 5 seconds to dial letters.
Step 7 To record a Directory Dialing Message:
7.1 See Operation below.
- The Directory Dialing Message is the Instruction Menu for the Master Mailbox pro-
grammed as a Directory Dialing Mailbox.
✔By default (without a custom message recorded), the Directory Dialing Message is,
“Please enter one or more letters of the person’s name, then press the pound key.”
7.2 8004 - IntraMail System Options: Non-Subscriber Message Length on page 213.
- This option sets the maximum message length (1-4095 seconds) for Instruction Menus.
✔By default, this option is 120 seconds.
Step 8 Enable or disable the ability of the Directory Dialing Mailbox to detect and route incoming
faxes.
8.1 8005 - IntraMail Master Mailbox Options: Fax Detection on page 221.
-
Enter Y to enable Fax Detection; N to disable. If enabled, when the Directory Dialing
Mailbox detects incoming fax CNG tone, it routes the call to the fax extension specified
in 8004 - Fax Extension.
-
See
Fax Detection on page 86
for more.
✔By default, Fax Detection is disabled (N).
Step 9 To allow the Directory Dialing Mailbox caller to dial 0 for other options or # to return to the
Automated Attendant:
9.1 8005 - IntraMail Master Mailbox Options: Next Call Routing Mailbox on page 222.
- Assign a Next Call Routing Mailbox (000-015) to the Directory Dialing Mailbox.
- To remove an assignment, press CLEAR.
- Once assigned, dialing # returns to the Automated Attendant. Dialing 0 follows the 0 action
of the Next Call Routing Mailbox.
✔By default, there is no Next Call Routing Mailbox assigned.
Step 10 To have an outside call be directly answered by the Directory Dialing Mailbox:
10.1 Make sure the active Answer Table uses the Master Mailbox programmed as a Directory Dial-
ing Mailbox.
- See Answer Tables on page 30 for more.
✔
By default, Answer Table 1 routes to Routing Mailbox 000, with is a Call Routing Mailbox.
Step 11 To allow callers to access Directory Dialing from a Dial Action Table action:
11.1 Make sure you have an action in the active Dial Action Table that is a GOTO to the Directory
Dialing Mailbox.
- See Dial Action Table on page 64 for more.
✔By default, there are no actions assigned as a GOTO to a Directory Dialing Mailbox.
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