NEC Univerge SV8100

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UNIVERGE SV8100 Issue 5.0

Uniform Call Distribution (UCD) 1 - 1045

System Availability

Terminals

All Stations

Required Component(s)

DSPII-U10 Unit and VRS Compact Flash (for Delay Announcements)

Related Features

Automatic Call Distribution (ACD)

Call Forwarding

Call Arrival (CAR) Keys

Transfer

InMail

Voice Response System (VRS)

Main Page

Table of Contents3
About this Chapter11
Important Notes12
Account Code - Forced/Verified/Unverified13
Account Code Entry21
Alarm27
Alarm Reports31
Table 1-1 Sample Alarm Report32
Table 1-2 Alarm Report Definitions33
Table 1-3 Alarm Report Item Definitions33
Table 1-4 Sample System Information Printout34
Printing Reports38
Alphanumeric Display43
Analog Communications Interface (ACI)45
Ancillary Device Connection53
Answer Hold57
Answer Key61
Attendant Call Queuing65
Automatic Call Distribution (ACD)67
Automatic Release101
Automatic Route Selection105
Background Music127
Barge-In131
Battery Backup - System Memory137
Battery Backup - System Power139
Call Appearance (CAP) Keys141
Call Duration Timer147
Call Forwarding - Park and Page149
Call Forwarding155
Call Forwarding with Follow Me169
Call Forwarding, Off-Premise173
Call Forwarding/Do Not Disturb Override189
Call Monitoring193
Call Redirect199
Call Waiting/Camp-On203
Callback209
Caller ID Call Return215
Caller ID217
Table 1-5 Keys for Entering Names230
Caller ID - Flexible Ringing233
Table 1-6 Caller ID Matching Rule235
Central Office Calls, Answering241
Central Office Calls, Placing255
Class of Service267
Clock/Calendar Display287
Code Restriction293
Code Restriction in Credit303
Code Restriction Override309
Code Restriction, Dial Block317
Conference323
Conference, Remote333
Conference, Voice Call/Privacy Release337
Continued Dialing341
Data Line Security345
Delayed Ringing347
Department Calling353
Department Call Forward365
Department Step Calling375
Dial Pad Confirmation Tone379
Dial Tone Detection381
Table 1-7 Dial Tone Detection Program Interaction384
Dialing Number Preview385
Digital Trunk Clocking389
Direct Inward Dialing (DID)395
Table 1-8 Example 2 (Manual Change)400
Table 1-9 LED Flash Patterns412
Direct Inward Line (DIL)413
Direct Inward System Access (DISA)419
Direct Station Selection (DSS) Console437
Directed Call Pickup449
Directory Dialing453
Distinctive Ringing, Tones and Flash Patterns457
Table 1-10 Distinctive Ringing: Tones and Flash Patterns457
Do Not Disturb463
Door Box469
Drop Key477
DT700 Large LED Indication481
Embedded VRS485
Facsimile CO Branch Connection499
Flash503
Flexible Length DDI507
Flexible System Numbering511
Flexible Timeouts531
Flexible Transfer/Virtual Loopback541
Forced Trunk Disconnect545
Group Call Pickup549
Group Listen555
Handset Mute557
Handsfree and Monitor559
Handsfree Answerback/Forced Intercom Ringing565
Headset Operation571
Hold577
System Hold581
Hot Key-Pad585
Required Software586
Hotel/Motel589
Hotline603
Table 1-11 Extension Busy Setup606
Howler Tone Service611
Intercom613
Table 1-12 Incoming Ringing Tone616
ISDN Compatibility621
Table 1-13 Restrictions for Calling Party Names623
Last Number Redial643
Line Preference647
Long Conversation Cutoff653
Loop Keys657
Meet Me Conference663
Meet Me Paging667
Meet Me Paging Transfer673
Memo Dial679
Message Waiting683
Microphone Cutoff691
Mobile Extension695
Table 1-14 Supported Service Codes697
Music on Hold719
Name Storing729
Table 1-15 Keys for Entering Names732
Night Service733
Off-Hook Signaling743
One-Touch Calling749
Operator755
(OPX) Off-Premise Extension757
Paging, External767
Paging, External (VRS)775
Paging, Internal779
Park785
Power Failure Transfer797
Prime Line Selection801
Private Line807
Programmable Function Keys813
Pulse to Tone Conversion819
Q-Sig821
Table 1-16 Overview of Supported QSIG Standards823
Redial Function833
Repeat Redial837
Reverse Voice over841
Ring Groups845
Ringdown Extension (Hotline), Internal/External851
Room Monitor855
Save Number Dialed861
Secretary Call (Buzzer)865
Secretary Call Pickup869
Selectable Display Messaging871
Table 1-17 Selectable Display Messaging Defaults871
Table 1-18 Selectable Display Message - Character Entry Chart875
Selectable Ring Tones877
Serial Call881
Single Line Telephones885
SLT Adapter897
Softkeys915
Speed Dial - System/Group/Station917
Table 1-19 Keys for Entering Names930
Speed Dial - Telephone Book935
Station Hunt943
Station Message Detail Recording945
- Table 1-20 SMDR Report Definitions948
- Table 1-21 SMDR Report Format with Program 35-02-14 Set to '0'949
- Table 1-22 SMDR Report Format with Program 35-02-14 Set to '1'950
Table 1-21 SMDR Report Format with Program 35-02-14 Set to '0950
Table 1-22 SMDR Report Format with Program 35-02-14 Set to '1951
Table 1-23 SMDR Summary Report952
Station Name Assignment - User Programmable965
Table 1-24 Keys for Entering Names967
Station Relocation969
Synchronous Ringing973
Tandem Ringing975
Tandem Trunking (Unsupervised Conference)979
Toll Restriction995
Toll Restriction in Credit997
Toll Restriction Override999
Toll Restriction, Dial Block1001
Tone Override1003
Traffic Reports1007
Transfer1011
Trunk Group Routing1025
Trunk Groups1031
Trunk Port Disable1037
Trunk Queuing/Camp-On1039
Unicast/Multicast Paging Mode1043
Uniform Call Distribution (UCD)1051
Uniform Numbering Network1061
UNIVERGE Multimedia Conference Bridge1069
Table 1-25 Board Power Factor1079
Universal Slots1079
Table 1-26 Terminal Power Factor1080
Table 1-27 Maximum Number of Package Installed1080
User Programming Ability1083
Virtual Extensions1085
Voice Mail Integration (Analog)1093
Voice Mail Message Indication on Line Keys1115
Voice over1121
Voice Response System (VRS)1127
Table 1-28 Voice Prompting Messages1131
Voice Response System (VRS) Upload Download Audio1151
Table 1-29 Default Incoming Ringing Tone1152
Table 1-30 Error Messages and Causes1156
Voice Response System (VRS) - Call Forward - Park and Page1159
Volume Controls1165
Warning Tone for Long Conversation1167

NEC Univerge SV8100 - Page 1055

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