NEC Univerge SV8100 - Page 526

Issue 5.0 UNIVERGE SV8100
1 - 516 Flexible System Numbering
11-12-57 Service Code Setup (for Service
Access) – Tandem Trunking
With two trunks in Conference
press the Hold key and dial and
the Conference/Tandem happens.
MLT, SLT
(default = 753)
11-12-58 Service Code Setup (for Service
Access) – Transfer Into
Conference
If required, change the service
code used to transfer a call into a
Conference call.
MLT, SLT
(default not assigned)
11-12-59 Service Code Setup (for Service
Access) – Trunk Drop Operation
for SLT
Use to customize the trunk drop
operation for SLT Service Codes
which are used for service access.
SLT
(default not assigned)
11-13-01 Service Code Setup (for ACD) –
ACD LogIn/Log Out (for KTS)
Assign for multiline terminals and
single line telephones.
MLT, SLT
(default = 839)
11-13-02 Service Code Setup (for ACD) –
ACD Log Out (for SLT)
Assign for single line telephones. SLT
(default = 755)
11-13-03 Service Code Setup (for ACD) –
Set ACD Wrap-Up Time (for SLT)
Assign for single line telephones. SLT
(default = 756)
11-13-04 Service Code Setup (for ACD) –
Cancel ACD
Assign for single line telephones. SLT
(default = 757)
11-13-05 Service Code Setup (for ACD) –
Set ACD Off Duty (for SLT)
Assign for single line telephones. SLT
(default = 758)
11-13-06 Service Code Setup (for ACD) –
Cancel ACD Off Duty (for SLT)
Assign for single line telephones. SLT
(default = 759)
11-13-08 Service Code Setup (for ACD) –
Agent ID Code Login
Assign to allow an AIC Agent to
log into a group.
MLT
(default not assigned)
11-13-09 Service Code Setup (for ACD) –
Agent ID Code Logout
Assign to allow an AIC Agent to
log out of a group.
MLT
(default not assigned)
11-13-10 Service Code Setup (for ACD) –
ACD Agent Login by Supervisor
Assign to allow an ACD
Supervisor to log into a group.
MLT
(default = 767)
11-13-11 Service Code Setup (for ACD) –
ACD Agent Logout by
Supervisor
Assign to allow an ACD
Supervisor to log out of a group.
MLT
(default = 768)
11-13-12 Service Code Setup (for ACD) –
Change Agent ACD Group by
Supervisor
When using service code 669 to
change an agent ACD group, the
supervisor must enter a 2-digit
number for the group. For
example, to change to ACD group
4, the entry would be 669 04.
MLT
(default = 769)
11-13-13 Service Code Setup (for ACD) –
ACD Agent Changing Own ACD
Group
When this service code is used, an
ACD Agent can reassign
themselves to another ACD
Group.
MLT
(default = 775)
11-14-01 Service Code Setup (for Hotel) –
Set DND for Own Extension
Use to customize the set DND for
own extension used with the
Hotel/Motel feature.
MLT, SLT
(default = 727)
Program
Number
Program Name Description/Comments Assigned Data