NEC Univerge SV8100 - Page 93

UNIVERGE SV8100 Issue 5.0
Automatic Call Distribution (ACD) 1 - 83
41-18-07 ACD Agent Identity Code Setup –
ACD Group Number in Mode 5
For each AIC table, define the
ACD group AIC Agents are in
during mode 5.
0~64
0 = No Setting
(default = 0)
41-18-08 ACD Agent Identity Code Setup –
ACD Group Number in Mode 6
For each AIC table, define the
ACD group AIC Agents are in
during mode 6.
0~64
0 = No Setting
(default = 0)
41-18-09 ACD Agent Identity Code Setup –
ACD Group Number in Mode 7
For each AIC table, define the
ACD group AIC Agents are in
during mode 7.
0~64
0 = No Setting
(default = 0)
41-18-10 ACD Agent Identity Code Setup –
ACD Group Number in Mode 8
For each AIC table, define the
ACD group AIC Agents are in
during mode 8.
0~64
0 = No Setting
(default = 0)
41-19-01 ACD Voice Mail Delay
Announcement – Delay Message
Start Timer
This option assigns how long the
system waits before playing the
Delay Message.
0 ~ 64800 (seconds)
(default = 0)
41-19-02 ACD Voice Mail Delay
Announcement – Mailbox
Number for 1st Announcement
Message
This option assigns the Voice Mail
ACD Announcement Mailbox as
the message source for the 1st
Announcement Message.
Dial (up to eight digits)
(default not assigned)
41-19-03 ACD Voice Mail Delay
Announcement – 1st Delay
Message Sending Count
This option assigns the 1st Delay
Message Sending Count. This
entry must be set to 1 or higher for
the message to play.
0 = No message is
played
1 ~ 255
(default = 0)
41-19-04 ACD Voice Mail Delay
Announcement – Mailbox
Number for 2nd Announcement
Message
This option assigns the Voice Mail
ACD Announcement Mailboxes as
the message source for the 2nd
Announcement Message.
Dial (up to eight digits)
(default not assigned)
41-19-05 ACD Voice Mail Delay
Announcement – 2nd Delay
Message Sending Count
This option assigns the 2nd Delay
Message Sending Count. This
entry must be set to 1 or higher for
the message to play.
0 = No message is
played
1 ~ 255
(default = 0)
41-19-06 ACD Voice Mail Delay
Announcement – Wait Tone Type
at Message Interval
This option assigns what the caller
hears between the messages.
0 = Ring Back Tone
1 = Music On Hold
Tone
2 = Background Music
Source
(default = 0)
41-19-07 ACD Voice Mail Delay
Announcement – ACD Forced
Disconnect Time after 2nd
Announcement
This option assigns how long the
system waits after the end of the
ACD Delay Message before
disconnecting.
0 ~ 64800 (seconds)
(default = 0)
41-19-08 ACD Voice Mail Delay
Announcement – Delay Message
Interval Time
This option sets the timer for the
interval between the Delay
Messages.
0 ~ 64800 (seconds)
(default = 20 seconds)
Program
Number
Program Name Description/Comments Assigned Data