NEC Univerge SV8100 - Page 94

Issue 5.0 UNIVERGE SV8100
1 - 84 Automatic Call Distribution (ACD)
41-20-01 ACD Queue Display Settings –
Number of Calls in Queue
Program 41-15 can also provide a
queue alarm to the agents. The
options in Program 41-20 should
not be used if 41-15 is set.
This option assigns the number of
calls that can accumulate in the
ACD queue before the Queue
Status Display (and optional
queue alarm) occurs.
0=No Display, 1~200
(default = 0)
41-20-02 ACD Queue Display Settings –
Queue Status Display Time
Program 41-15 can also provide a
queue alarm to the agents. The
options in Program 41-20 should
not be used if 41-15 is set.
This option assigns how long the
Queue Status display remains on
the telephone display.
0~64800 (seconds)
(default = five seconds)
41-20-03 ACD Queue Display Settings –
Queue Status Display Interval
Program 41-15 can also provide a
queue alarm to the agents. The
options in Program 41-20 should
not be used if 41-15 is set.
This option assigns the interval
that refreshes the Queue Status
Alarm time in queue display and
causes the optional queue alarm
to occur on telephones active on a
call, logged out, or in wrap-up.
0~64800 (seconds)
(default = 60 seconds)
41-20-04 ACD Queue Display Settings –
ACD Call Waiting Alarm
Program 41-15 can also provide a
queue alarm to the agents. The
options in Program 41-20 should
not be used if 41-15 is set.
This option enables or disables
the queue alarm.
0 = Disable (Off)
1 = Enable (On)
(default = 0)
41-20-05 ACD Queue Display Settings –
ACD Call Waiting Alarm Hold
Time
Program 41-15 can also provide a
queue alarm to the agents. The
options in Program 41-20 should
not be used if 41-15 is set.
This option assigns how long the
Call Waiting Alarm should sound.
0~64800 (seconds)
(default = 0 seconds)
41-21-01 ACD Login ID Setup - Login ID
Code
Input the Login IDs that will be
used.
Up to 20 digits
(followed by Program
41-01-02)
(default not assigned)
41-21-02 ACD Login ID Setup - Skill Table
Number
Input the Skill Table number to be
used ofr each Login ID.
0, 1~512
(default= 0)
41-22-01 ACD Skill Based routing Setup -
Skill Based Routing
Turn On (1)/Off (0) the Skill Based
Routing
0 = Off
1 = On
(Default = 0)
41-23-01 ACD Skill Table Setup - Skill
Level
Input the Skill Level for each
Queue for each Skill Table number
1~7
(default = 1)
Program
Number
Program Name Description/Comments Assigned Data