UNIVERGE SV8100 Issue 5.0
Automatic Call Distribution (ACD) 1 - 85
Operation
Using the Headset with Automatic Answer for ACD Agents:
1. With the multiline terminal in an idle state, press Feature.
2. Press the HEADSET key (Program 15-07-01 or SC 851: 05).
. The Headset key blinks when Automatic Headset is activated.
. To cancel Automatic Headset, repeat these steps.
Transferring Trunk Calls to the ACD Pilot Number:
1. While on an outside call, press Transfer.
2. Dial the ACD Pilot number.
3. Hang up.
. The call is transferred to the ACD group.
A Supervisor can monitor an ACD call:
1. When an ACD agent is on an outside call, the supervisor presses the MONITOR key (Program
15-07-01 or SC 852:
*15).
. The supervisor can hear but cannot participate in the call. If participation is required, use the Barge-In feature
instead.
2. To cancel the call monitoring, press the MONITOR key again.
47-03-01 InMail Group Mailbox Options –
Master Mailbox Active
Use this option to enable or
disable the Master Mailbox. A
Master Mailbox is not accessible
when it is disabled.
0 = Disable (No)
1 = Enable (Yes)
(default = 0)
47-03-02 InMail Group Mailbox Options –
Master Mailbox Number
The Master Mailbox Number is the
same as the Department Group
master (pilot) number. Use this
option to select the Department
Group master (pilot) number
associated with the Master
Mailbox you are programming.
Digits (eight maximum,
using 0~9).
No Setting (entered by
pressing Hold)
(default not assigned)
47-03-03 InMail Group Mailbox Options –
Master Mailbox Type
Use this option to set the Master
Mailbox type.
0 = None
1 = Subscriber
2 = Call Routing
(default = 1)
Program
Number
Program Name Description/Comments Assigned Data
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