Hospitality Site Configuration 276
Configuring Guest Help for Information Services
Provide Help in the information service to give guests guidance about the service and how to use it. Help is a special set
of submenus that callers reach from many places in the service. Configure each Help component in its own transaction
box.
Keep the following in mind when configuring help:
1. Make help accessible from the main menu.
A caller who is unfamiliar with the information service needs guidance right away.
2. Make the access method consistent.
Offer a one-key dialing digit to reach the Help menu from every menu or announcement.
On every transaction box containing a Help component, give callers the ability to dial the hotel operator. Directly
contacting a hotel operator is useful for callers who cannot find the information they need or who are not
comfortable using the system. Use one-key dialing for direct access to the transaction box with the Help text,
0 (zero) is usually used to route callers to the operator.
3. Provide a route back to the main menu.
Use a one-key dialing to route callers back to the main menu from the Help transaction box. Type the main menu
system ID in the one-key dialing menu.
Related Topics
Hotel Information Services
Direct Call Transfers
Incorporating Advertisers into an Information Service
Configuring Remote Recording for Advertisers
Updating the Information Service
Hospitality Site Configuration
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