NEC Univerge UM8000 - Routing Callers with One-Key Dialing; To route callers with one-key dialing

Opening Box Overview 76
Routing Callers with One-Key Dialing
One-key dialing enables callers to reach a particular location within the messaging system or select a preferred
language by pressing a single touchtone key. One-key dialing is used to route callers from the opening greeting box to
transaction boxes, voice detect boxes, language select boxes, or interview boxes.
To avoid one-key dialing conflicts with an extension ID, specify a system pause to wait for the caller to press additional
keys.
NOTE
ONLY SYSTEM ADMINISTRATORS CAN PROGRAM ONE-KEY DIALING, HOWEVER, THEY MUST NOTIFY SUBSCRIBERS TO CHANGE THEIR
GREETINGS WHEN ONE-KEY DIALING RULES ARE SELECTED DURING A SUBSCRIBER GREETING.
To route callers with one-key dialing
1. In the Navigation Pane, click Call Management > Opening Boxes > Profile.
2. Click Search to find and select an opening box. Or click Next and Previous to browse opening boxes.
3. In the Navigation Pane, click Call Management > Opening Boxes > One-Key Dialing.
For detailed field information, see the Call Management Opening Box - One-key Dialing table.
4. Assign one-key dialing to each key. Type the system IDs where callers are routed
Click Search to find or search for a list of existing system IDs.
5. Click Save after each key assignment.
6. In the One-key delay field, type 1 or 2 for a one or two second delay, then click Save.
This field creates a 1- or 2-second pause tells the messaging system to pause and wait for additional key entries.
7. In the Navigation Pane, click Call Management > Opening Boxes > Greetings.
8. In the After day greeting and After night greeting sections, select the action to take when a caller does not
press a key.
NOTE
YOU SHOULD IDEALLY SELECT THE Route to operator ACTION TO TRANSFER THE CALL TO THE OPERATOR WHEN A CALLER PRESSES
AN INCORRECT KEY OR DOES NOT PRESS A KEY. THIS SETTING TRANSFERS CALLERS WITHOUT TOUCHTONE PHONES TO THE OPERATOR.
9. Rerecord the opening greeting message to describe the one-key dialing choices.
10. Click Save.
Related Topics
Opening Box Overview
Recording Greetings and Configuring Actions After Greetings