Hospitality Site Management 287
Restoring a Hotel Guest Mailbox
When a guest checks out and then decides to check back into the same room, or if the guest is accidentally checked
out, hotel staff can undo the checkout. When the PMS integration is installed, and the hotel staff restores the room on
the same day that the checkout was recorded, PMS restores unheard messages and guest settings. Without the PMS
integration hotel staff must manually restore the guest mailbox and personal settings.
To manually restore a guest mailbox and personal settings
1. Delete the new guest from the system.
2. Change the personal ID and room extension ID in the guest message storage box of the checked out guest ID for
the room.
Merging Mailboxes and Changing Rooms
If a guest decides to change rooms, some property management systems can automatically transfer a guest’s
messages to the new mailbox. If a guest moves into a room already occupied by another guest, some property
management systems can merge the two mailboxes.
Related Topics
Hospitality Site Configuration
Configuring Hotel Guest Recorded Name, Language, and Message Storage
Configuring the Guest Template
Resetting a Hotel Guest Message Box
Accessing Messages After a Hotel Guest Checks Out
Checking Hotel Guest Messages
Deleting a Hotel Guest’s Password
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