Hospitality Site Management 286
Checking Hotel Guest Messages
The message waiting indicators on room phones tell guests they have new messages. Guests call the messaging system
to hear their messages. If the phone system supports easy message access, guests can press a button on the room
phone to hear their messages. Refer to the phone system documentation to determine whether easy message access is
available and how to enable the feature.
Retrieving Messages Using the Room Phone
Guests call the messaging system and enter their personal ID to retrieve their messages. If guests can set passwords,
they must also enter the correct password before retrieving their messages.
Retrieving Messages Using Another Phone
When guests are away from their room they can call the hotel operator and ask to be transferred to their voice mailbox.
Use the following procedures to transfer a caller or guest directly to a voice mailbox for a hotel room.
To transfer a checked-in guest directly to a mailbox
1. Initiate a call transfer.
2. Enter the messaging system number, the default guest ID, and the guest room extension.
3. Complete the call transfer.
To transfer a caller directly to a guest’s mailbox
1. Initiate a call transfer.
2. Enter the messaging system number, the room extension, and the transfer override code.
3. Complete the call transfer.
Related Topics
Hospitality Site Configuration
Configuring the Guest Template
Configuring Hotel Guest Recorded Name, Language, and Message Storage
Resetting a Hotel Guest Message Box
Accessing Messages After a Hotel Guest Checks Out
Restoring a Hotel Guest Mailbox
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