NEC Univerge UM8000 - Call Transfer Initiation Problems; Check hookswitch flash timing

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Troubleshooting 320

Call Transfer Initiation Problems

One or both of the following situations might indicate a problem with transfer initiation settings:

• The caller hears touchtones and is not transferred after hearing the prompt, “Please wait while I try that extension.”

• The caller is disconnected after hearing the prompt, “Please wait while I try that extension.”

Check hookswitch flash timing

Some phone systems require a longer hookflash than other systems. Confirm that the duration of the hookswitch flash

is configured correctly. See Configuring Dialout Codes and Special Dialing Characters.

Related Topics

UNIVERGE

UM8000 Message Networking

Main Page

Navigating the Administration Console1
- Administration Console Overview2
  - Introducing the Main Menu2
- Administration Console Pages4
  - Command Icons4
- Using System Administration Help5
- Logging On and Logging Off for System Managers8
  - To log on as system manager8
  - To log off of the messaging system8
- Registering the Messaging System9
  - To register and validate the messaging system9
Server Control10
- Shutting Down and Restarting the Messaging System Software10
- Using the Administration Console to Shut Down the Messaging System10
  - To shut down the messaging system software using the Administration Console10
- Using the Administration Console to Restart the Messaging System11
  - To restart software using the Administration Console11
- Using the Desktop Icon to Stop the Messaging System12
  - To stop the messaging system software at the server12
- Using the Desktop Icon to Restart the Messaging System13
  - To restart the messaging system software at the server13
- Stopping and Starting the Linux Operating System14
  - To shut down the Linux operating system14
  - To restart the Linux operating system14
System Overview15
- System Manager Responsibilities16
- Basic Concepts17
- Assigning System IDs19
- Understanding System and Personal IDs20
  - Internal IDs21
  - Default System IDs21
- Recording Voice Fields or Interview Prompts22
  - To play a recording on the Administration Console22
  - To record or rerecord a voice name or greeting on the Administration Console23
- Using a Phone to Change System Information24
- Configuring System Security25
- Following Recommended Security Practices27
System Configuration28
- Changing General Configuration Settings29
  - To change the general configuration settings29
- Saving and Storing Data for Reports30
  - To configure the storage time for report source data30
- Configuring Numeric Group and Remote Site IDs31
  - To configure an ID for numeric groups and remote sites31
- Limiting Misdials from Unidentified Callers32
  - To limit the number of times a caller enters an invalid system ID32
- Enabling Access to Mailbox Manager33
  - To enable access to Mailbox Manager systemwide33
- Configuring Encryption for Mailbox Manager Users34
  - To configure encryption34
- System Settings Overview35
- Understanding Directory Assistance36
  - Alphabetic Directory Assistance36
  - Numeric Directory Assistance36
  - Longer Spelled Names36
- Configuring the Alphabetic Directory37
  - To configure the alphabetic directory37
- Selecting a Conversation Map38
  - To select a conversation map38
- Configuring Startup Options and Error Notices39
  - To configure the system startup options and to send error messages39
  - To turn off all error messages39
- Viewing the Installed System Languages40
  - To view installed system languages40
  - To view change the default system language40
- Adding or Removing Language Packs41
  - To add a language pack41
  - To remove a language pack41
- Controlling How Long Public Messages are Stored42
  - To configure the number of days the system retains a public message42
- Changing Recording Settings43
  - Message Recording and Call Screening Limits43
  - Configuring Limits for Pauses43
  - Redirecting Messages43
    - To configure the recording settings43
- Entering Contact and Site Information45
  - To complete the Contacts fields45
- Completing the Calls Answered Fields46
  - To complete the Calls Answered information fields46
- Configuring Access Numbers47
  - To complete the access numbers information fields47
- Changing Message Sorting48
  - To configure message playback order48
- Hospitality Settings49
- Configuring Basic Hospitality Settings50
  - To change the hospitality configuration settings50
- Configuring the Hotel Guest Directory51
  - To enable the use of the hotel guest directory51
- Overlapping Room Extension Numbers52
  - To configure the messaging system for overlapping room extension numbers52
- Configuring Wake-up Calls53
  - System Capacity53
    - To enable the wake-up call feature for guests53
- Configuring E-mail Settings54
  - To configure e-mail integration54
- Completing the E-mail Message Template55
  - To define the e-mail notification message55
- Importing Messaging System Data56
  - CSV File Requirements56
    - To import messaging system data56
- Exporting Messaging System Data58
  - To export the messaging system data58
- Displaying and Updating Licensed Features59
  - Displaying the Current Licensing Information59
    - To determine installed system settings59
  - Updating Licensed Features59
    - To upgrade features59
- Redirecting or Remapping Extension Numbers60
  - To add an extension remap rule60
  - To edit an existing extension remapping rule61
- Mapping or Routing Trunks62
  - To add a trunk mapping rule62
- Viewing Port Status63
  - To view port status63
- Configuring the Extended Automated Attendant64
  - To configure the extended automated attendant64
System Schedules65
- Defining Schedules66
- Creating and Modifying Schedules67
- Configuring Holidays68
  - To configure holidays68
  - To configure a schedule to ignore holidays68
- Voice Prompts69
  - To play a voice prompt using a computer69
  - To rerecord a voice prompt using a computer70
Opening Box Overview71
- Opening Box Configuration Steps72
- Creating Opening Boxes73
  - To create opening boxes73
- Editing Opening Box Profiles74
  - To edit the opening box profile74
- Recording Greetings and Configuring Actions After Greetings75
  - To record and configure a greeting75
- Routing Callers with One-Key Dialing76
  - To route callers with one-key dialing76
- Routing Callers to a Language Select Box77
  - To select a language select box77
  - Configuring Restart IDs77
- Configuring Directory Assistance Settings79
  - To configure the system to offer callers automatic directory assistance79
System Operator Overview80
- Steps for Configuring the System Operator Box81
- Configuring the System Operator Profile82
  - To change system operator box settings82
- Deleting System Operator Box Messages83
  - To delete the messages in system operator box83
- Configuring System Operator Box Call Transfer84
  - To configure call transfer84
- Configuring System Operator Box Greetings85
  - To configure the greetings85
- Configuring How Messages are Taken for the System Operator Box87
  - To configure how messages are taken for the system operator box87
- Assigning a System Operator Box to a Port88
  - To assign a system operator box to a port88
Transaction Box Overview89
- Transaction Box Configuration Steps90
- Adding a Transaction Box91
  - To add a single transaction box91
  - To add a range of transaction boxes91
- Deleting a Transaction Box92
  - To delete a transaction box92
  - Deleting Transaction Box Messages92
    - To delete the messages in a transaction box92
- Configuring a Transaction Box Name, Language, or Schedule93
  - To change general transaction box settings93
- Editing the Transaction Box Name, Language, or Schedule94
  - To edit the transaction box settings94
- Configuring Transaction Box Call Transfers95
  - To change call transfer for a transaction box95
- Configuring Transaction Box Greetings and Action After Greetings97
  - To record transaction box greetings from the Administration Console97
- Record Transaction Box or Voice Detect Box Greetings Using a Phone98
  - To record transaction box greetings using a phone98
- Configuring How Messages are Taken for a Transaction Box99
  - To configure how messages are taken for a transaction box99
- Configuring Transaction Box One-key Dialing100
  - To configure one-key dialing for a transaction box100
Interview Boxes Overview101
- Interview Box Configuration Steps102
- Planning an Interview103
  - Interview Box Messages103
- Adding an Interview Box104
- Recording Interview Box Questions105
  - To record interview box questions105
- Configuring How Messages are Taken for an Interview Box106
  - To configure how messages are taken for an interview box106
- Public Interview Box Overview107
  - The Public Interview Box ID107
  - Message Notification for Public Messages107
Language Box Overview108
- Planning Language Boxes108
- Language Select Call Transfer Type108
- Assigning a Language to Callers Without Touchtone Phones108
- Language Box Configuration Steps109
- Adding and Configuring Language Boxes110
  - To add and configure a language box110
  - To edit a language box110
- Configuring Language Box Key Mapping111
  - To configure key mapping111
  - Configuring the Restart ID for Each Language111
Voice Detect Boxes Overview112
- Voice Detect Call Holding112
- Voice Detect Box Configuration Steps113
- Adding a Voice Detect Box114
- Configuring Call Transfer for a Voice Detect Box116
  - To change call transfer for a voice detect box116
- Configuring Voice Detect Box Greetings and Action After Greetings118
  - To record voice detect box greetings from the Administration Console118
- Configuring How Voice Detect Box Messages are Taken119
  - To configure how messages are taken for a voice detect box119
- Configuring a Destination ID for Speech or Silence120
  - To configure the system ID where callers are routed from a voice detect box120
- Configuring Voice Detect Call Holding121
Changing the Public Fax Box System ID122
- To record or change the name of the public fax box122
- Configuring the Public Fax Box Call Transfer Settings123
  - To configure the public fax call transfer123
- Configuring the Public Fax Box Actions124
  - To configure the public fax action if the fax extension does not answer or is busy124
Creating and Maintaining Fax Boxes125
- Adding a Fax Box125
  - To add fax boxes125
- Deleting a Fax Box125
  - To delete a fax box125
- Configuring Fax Box Settings126
  - To configure fax settings126
- Configuring One-Key Dialing for a Fax Box127
  - To configure one-key dialing for a fax box127
Subscriber Template Overview128
- Configuring the Default Subscriber Template129
- Understanding Default Profile Settings - Overview130
- Configuring the Default Personal ID and Language131
  - To create the default subscriber ID131
- Selecting Default Subscriber Access Options132
  - To change subscriber access options132
- Default Transfer, Call Holding, and Call Screening136
- Configuring Default Call Transfer Settings137
  - To configure call transfer settings137
- Configuring Default Greetings139
  - To activate the busy greeting and configure after greeting actions139
- Configuring Default One-Key Dialing140
  - To configure one-key dialing140
- Configuring Default Messaging141
  - To activate message notification and indication settings141
- Configuring Default Message Notification and Delivery143
  - To activate message delivery and notification143
- Configuring Default Fax Delivery Notification145
  - To configure additional notification settings145
- Configuring Default Live Record Settings146
  - Using Live Record with the Phone146
  - Using Live Record with ViewMail146
    - To configure live record146
- Enabling Live Monitor147
  - To enable live monitor147
- Configuring Default Fax Settings148
  - To configure the default subscriber fax box148
- Configuring Default Subscriber E-mail Settings149
  - To configure e-mail integration149
- Configuring Default Account Policies150
  - To configure a default security code150
- Enrolling Subscribers151
  - To require self-enrollment for new subscribers151
Subscribers Profile Overview152
- Checking Subscriber Message Counts152
- Deleting Subscriber Messages152
- Resetting Subscriber Passwords152
- Assigning a Subscriber System Manager Status152
- Customizing Subscriber Profile Information153
  - To customize a subscriber profile153
- Adding New Subscribers154
  - To add a single subscriber154
  - To add a range of subscriber mailboxes154
- Searching for a Subscriber155
  - To find a subscriber by name or an extension155
- Deleting Subscriber Information156
  - To delete a subscriber156
  - To delete subscriber messages156
- Resetting Subscriber Password157
  - To reset subscriber security codes157
- Assigning System Manager Status158
  - To assign system manager status158
  - To remove system manager status158
- Changing Subscriber Access Settings159
  - To change subscriber access options159
- Enabling Live Monitor for a Subscriber160
  - To enable live monitor for a subscriber160
- Transfer, Call Holding, and Call Screening Configuration Steps161
- Configuring Subscriber Call Transfer Settings162
  - To configure subscriber transfer settings162
- Configuring Subscriber Greetings164
  - To change greeting settings164
- Configuring Subscriber One-Key Dialing165
  - To configure subscriber one-key dialing165
  - To configure subscriber one-key dialing for park and page165
  - To configure one-key dialing for cut-through paging165
- Configuring Subscriber Message Handling167
  - Storing Messages167
    - To configure unidentified caller message handling167
- Configuring Subscriber Message Notification and Delivery169
  - Message Indication169
    - To configure message notification and delivery169
  - Message Notification169
- Configuring Fax Delivery Notification171
  - To configure additional notification settings171
- Configuring Subscriber Live Record Settings172
  - Using Live Record without ViewMail172
  - Using Live Record with ViewMail172
    - To configure live record172
- Configuring Subscriber Fax173
  - To customize subscriber fax settings173
- Configuring System Handling When Fax Ports are Not Available175
  - To configure system handling when a fax port is not available175
- Configuring Subscriber E-mail Settings176
  - To configure e-mail integration176
Subscriber Guests177
- Managing Subscriber Guests178
- Configuring Guest Message Notification179
  - To configure a guest message notification179
- Training New Subscribers180
Backing up and Restoring Messaging System Data183
- Backing Up the Messaging System Data184
  - Backup Types184
    - To manually backup the messaging system184
    - To schedule a daily backup185
- Restoring Data from Backup Files186
  - To restore backup data186
- Transferring Backup Files187
  - To transfer the backup data to UNIVERGE UM8000187
  - To archive a backup file to another computer187
Updating the Messaging System Software188
- Downloading and Installing the Upgrade File188
  - To download an update188
  - To install an update188
- Configuring Log Settings189
  - To configure error log settings189
Message Groups Overview190
- Message Group Types190
- Message Group Owners190
- Using the All Subscribers Group190
- Message Group Distribution Methods190
  - To send a message to the All Subscribers group191
- Creating and Configuring a Message Group192
  - To create a message group192
  - To add subscribers to the message group192
- Deleting a Message Group or Group Messages193
  - To delete a message group193
  - To delete message group messages193
- Removing Message Group Members194
  - To remove members from a message group194
- Changing the Open or Local Message Group Owner195
  - To assign a new owner for an open or local message groups195
- Renaming Message Groups196
  - To rename message groups196
- Changing the Message Group Message Distribution Method197
  - To change the message group distribution type197
- Configuring Outside Caller Group Messaging198
  - To configure group messaging for a transaction box198
- Configuring Cascading Message Notification199
  - To configure cascading message notification199
- Numeric Directory Assistance Overview201
- Creating Directory Groups203
  - To add a directory group203
  - Adding Subscribers to a Directory Group203
    - To add subscribers to a directory group203
- Creating Directory Menus and Submenus204
- Deleting Directory Groups or Directory Menus205
Phone System Overview206
- Selecting a Phone System207
  - To select your phone system207
- Configuring Integration Options208
- Configuring Identified Subscriber Messaging209
  - To configure identified subscriber messaging209
- Configuring Phone System Soft Keys210
  - To configure phone softkeys210
- Activating General Tone Detection211
  - To activate general tone detection211
- Configuring Switch Extensions212
  - To configure a voice port212
- Configuring Dialing Codes213
  - Using an Outdial Access Number213
    - To configure dialing codes213
  - Changing Call Transfer Sequences213
    - To configure call transfer sequences213
- Special Dialing Characters214
- Configuring Touchtone Settings216
- Configuring Incoming Call Settings217
- Configuring Dialout Codes and Special Dialing Characters218
- Controlling Message Waiting Indication219
- Configuring Voice Detection220
  - To change the voice detection setting220
- Configuring the Call Holding Message Cycle221
  - The Call Holding Cycle221
    - To configure the call holding cycle for the caller who is first in line221
    - To configure the hold-time message cycle for callers who are farther back in the queue221
- Limiting the Number of Ports On Hold222
  - To limit the number of ports on hold222
- Cut-Through Paging for Pagers Overview223
  - Cut-through Paging Special Characters223
  - Using One or Two Ports for Cut-Through Paging223
- Configuring a Barge-in Code for Live Record225
  - Barge-in Codes225
    - To configure barge-in codes for live record225
- Enabling Call Park and Page226
  - Whisper Paging226
  - One-key Dialing Rules for Park and Page226
    - To turn on call park and page226
- Changing Dialogic Driver Settings227
System Reports228
- Saving and Storing Data for Reports228
  - To configure the storage time for report source data228
- Creating Messaging System Usage Reports230
  - To create a usage report for a system ID230
- Creating Busy Port Usage Reports231
  - To create a busy port usage report231
- Creating Directory Reports232
  - To create a subscribers directory report233
  - To create a directory extension report236
- Creating Directory Group Reports238
- Creating Fax Reports244
  - To create a fax activity report244
  - To create a fax document report245
- Call Report Log Reports246
  - Formatting the Call Report Log246
  - Viewing the Report246
    - To create a call log report246
- Using the Error Log Report248
  - To create the error log report248
- Creating Network Message Reports250
- Creating Hospitality Reports254
Hospitality Site Configuration259
- To make auto transfer available to external callers260
- To let guests change the spelling of their names in the guest directory261
- To change the wake-up greeting using a phone262
- To change the wake-up greeting using the Hospitality Settings page262
- To provide staff notifications of unanswered wake-up call attempts263
- Using Hotel Guest IDs264
  - Creating a Personal ID for a Guest264
  - Guest Message Storage After Checkout264
    - To configure the length of time guest messages are archived264
- Configuring Hotel Guest Template265
  - To configure default hotel guest personal settings265
- Configuring and Recording Check-in Messages266
  - To configure the check-in message266
- Configuring the Multilingual Guest Conversation Feature267
  - To install additional languages267
  - To configure the multilingual guest conversation267
- Enabling Hotel Guest Passwords268
  - To enable hotel guests to use passwords268
- Configuring Auto-Log On for Hotel Guests269
  - To enable auto-log on269
  - To disable auto-log on269
- Using an Informational Service270
  - To configure informational messages for hotel guests270
- Adding and Deleting Hotel Guest Rooms and Messages271
  - Adding Hotel Guest Rooms271
- Hotel Information Services275
- Configuring Guest Help for Information Services276
- Direct Call Transfers277
- Incorporating Advertisers into an Information Service278
  - Service Categories278
  - Starting Your Information Service278
- Configuring Remote Recording for Advertisers279
  - To enable a business to have remote control of its advertisements279
- Updating the Information Service280
  - To evaluate how guests use the information service280
Hospitality Site Management281
- Configuring the Guest Template282
- Configuring Hotel Guest Recorded Name, Language, and Message Storage283
- Resetting a Hotel Guest Message Box284
  - To configure manual resetting the message box ID284
  - To manually reset the hotel room voice mailbox284
- Accessing Messages After a Hotel Guest Checks Out285
  - To transfer a guest to the message storage box after checkout285
- Checking Hotel Guest Messages286
  - Retrieving Messages Using the Room Phone286
  - Retrieving Messages Using Another Phone286
    - To transfer a checked-in guest directly to a mailbox286
    - To transfer a caller directly to a guest’s mailbox286
- Restoring a Hotel Guest Mailbox287
  - To manually restore a guest mailbox and personal settings287
  - Merging Mailboxes and Changing Rooms287
- Deleting a Hotel Guest’s Password288
  - To delete a hotel guest’s password288
- Changing Hotel Guest Settings289
- Changing Call Transfer Settings for Hotel Guests291
  - To change call transfer settings for a hotel guest291
- Guest Greetings292
  - To change the standard greeting for a guest292
  - After Greeting Action292
    - To change the action after a guest greeting292
- Guest Messages Notification293
  - To change messages notification for hotel guests293
- Guest Messages Notifications and Delivery294
  - To change a guest’s message notification settings294
- Converting a Hotel Guest to a Subscriber295
  - To convert a hotel guest to a subscriber295
  - To convert a subscriber back to a hotel guest295
Fax Mail Configuration Steps296
- Fax Mail Overview296
- Configuring Fax Ports and Fax Station Numbers297
  - To configure a fax port status and station number297
- Configuring Delivery Retry Settings298
  - To change systemwide fax mail settings298
- Understanding Fax Delivery Retry Settings299
- Subscriber Fax Delivery Overview300
UNIVERGE® UM8000 Message Networking301
- The Subscriber Experience301
- Message Networking Configuration302
- About Networking Protocols303
- Adding a New Remote Site304
  - To add a new remote site304
- Configuring General Parameters for a Remote Site305
  - Configuring Message Delivery for a Remote Site305
    - To configure general networking parameters305
- Configuring the Remote Site Template307
  - Configuring Message Delivery for a Remote Site307
    - To configure general networking parameters307
- Configuring the Local Site308
  - To configure the local site308
- Understanding Directories309
- Exporting Directories310
  - To export the local site directory310
- Importing Directories311
  - To import a remote site directory311
- Updating and Synchronizing Directories312
  - To synchronize a remote site directory312
- Determining Call Data for a Remote Site313
  - To determine call data for a remote site313
Troubleshooting314
- Upgrade Issues315
  - Reports of Missing Archived Messages315
- Delayed Messages316
  - Check the Clock Settings316
- Message Notification Delays317
- Disk Full Error Messages318
  - To reclaim disk space on the messaging system server318
- Touchtone Phone Sensitivity319
- Call Transfer Initiation Problems320
  - Check hookswitch flash timing320
- Phantom Calls321
- Networking and Visual Messaging322
- Text-to-Speech323
  - Text-to-speech does not read e-mail messages in the correct language.323
- Hospitality324
Glossary325
Page Field Descriptions338
- System > Switch > Park and Page460
Liability Disclaimer469

NEC Univerge UM8000 - Call Transfer Initiation Problems; Check hookswitch flash timing

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