NEC Univerge UM8000 - Configuring How Messages are Taken for a Transaction Box; To configure how messages are taken for a transaction box

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Transaction Box Overview 99

Configuring How Messages are Taken for a Transaction Box

Configure how messages are taken for transaction boxes on the Messages page. This includes setting the maximum

length of a message, if callers can leave urgent messages, and the action the system takes after taking a message.

Specify the action the system takes after recording the message. If the system is set to take a message, specify

whether callers can edit their messages or mark messages urgent.

To configure how messages are taken for a transaction box

1. In the Navigation Pane, click Call Management > Transaction Boxes > Messages.

For detailed field information, see the Call Management > Transaction Boxes - Messages table.

2. Select the message settings.

3. Configure the After Taking a Message settings.

4. Click Save.

Related Topics

Transaction Box Configuration Steps

Main Page

Navigating the Administration Console1
- Administration Console Overview2
  - Introducing the Main Menu2
- Administration Console Pages4
  - Command Icons4
- Using System Administration Help5
- Logging On and Logging Off for System Managers8
  - To log on as system manager8
  - To log off of the messaging system8
- Registering the Messaging System9
  - To register and validate the messaging system9
Server Control10
- Shutting Down and Restarting the Messaging System Software10
- Using the Administration Console to Shut Down the Messaging System10
  - To shut down the messaging system software using the Administration Console10
- Using the Administration Console to Restart the Messaging System11
  - To restart software using the Administration Console11
- Using the Desktop Icon to Stop the Messaging System12
  - To stop the messaging system software at the server12
- Using the Desktop Icon to Restart the Messaging System13
  - To restart the messaging system software at the server13
- Stopping and Starting the Linux Operating System14
  - To shut down the Linux operating system14
  - To restart the Linux operating system14
System Overview15
- System Manager Responsibilities16
- Basic Concepts17
- Assigning System IDs19
- Understanding System and Personal IDs20
  - Internal IDs21
  - Default System IDs21
- Recording Voice Fields or Interview Prompts22
  - To play a recording on the Administration Console22
  - To record or rerecord a voice name or greeting on the Administration Console23
- Using a Phone to Change System Information24
- Configuring System Security25
- Following Recommended Security Practices27
System Configuration28
- Changing General Configuration Settings29
  - To change the general configuration settings29
- Saving and Storing Data for Reports30
  - To configure the storage time for report source data30
- Configuring Numeric Group and Remote Site IDs31
  - To configure an ID for numeric groups and remote sites31
- Limiting Misdials from Unidentified Callers32
  - To limit the number of times a caller enters an invalid system ID32
- Enabling Access to Mailbox Manager33
  - To enable access to Mailbox Manager systemwide33
- Configuring Encryption for Mailbox Manager Users34
  - To configure encryption34
- System Settings Overview35
- Understanding Directory Assistance36
  - Alphabetic Directory Assistance36
  - Numeric Directory Assistance36
  - Longer Spelled Names36
- Configuring the Alphabetic Directory37
  - To configure the alphabetic directory37
- Selecting a Conversation Map38
  - To select a conversation map38
- Configuring Startup Options and Error Notices39
  - To configure the system startup options and to send error messages39
  - To turn off all error messages39
- Viewing the Installed System Languages40
  - To view installed system languages40
  - To view change the default system language40
- Adding or Removing Language Packs41
  - To add a language pack41
  - To remove a language pack41
- Controlling How Long Public Messages are Stored42
  - To configure the number of days the system retains a public message42
- Changing Recording Settings43
  - Message Recording and Call Screening Limits43
  - Configuring Limits for Pauses43
  - Redirecting Messages43
    - To configure the recording settings43
- Entering Contact and Site Information45
  - To complete the Contacts fields45
- Completing the Calls Answered Fields46
  - To complete the Calls Answered information fields46
- Configuring Access Numbers47
  - To complete the access numbers information fields47
- Changing Message Sorting48
  - To configure message playback order48
- Hospitality Settings49
- Configuring Basic Hospitality Settings50
  - To change the hospitality configuration settings50
- Configuring the Hotel Guest Directory51
  - To enable the use of the hotel guest directory51
- Overlapping Room Extension Numbers52
  - To configure the messaging system for overlapping room extension numbers52
- Configuring Wake-up Calls53
  - System Capacity53
    - To enable the wake-up call feature for guests53
- Configuring E-mail Settings54
  - To configure e-mail integration54
- Completing the E-mail Message Template55
  - To define the e-mail notification message55
- Importing Messaging System Data56
  - CSV File Requirements56
    - To import messaging system data56
- Exporting Messaging System Data58
  - To export the messaging system data58
- Displaying and Updating Licensed Features59
  - Displaying the Current Licensing Information59
    - To determine installed system settings59
  - Updating Licensed Features59
    - To upgrade features59
- Redirecting or Remapping Extension Numbers60
  - To add an extension remap rule60
  - To edit an existing extension remapping rule61
- Mapping or Routing Trunks62
  - To add a trunk mapping rule62
- Viewing Port Status63
  - To view port status63
- Configuring the Extended Automated Attendant64
  - To configure the extended automated attendant64
System Schedules65
- Defining Schedules66
- Creating and Modifying Schedules67
- Configuring Holidays68
  - To configure holidays68
  - To configure a schedule to ignore holidays68
- Voice Prompts69
  - To play a voice prompt using a computer69
  - To rerecord a voice prompt using a computer70
Opening Box Overview71
- Opening Box Configuration Steps72
- Creating Opening Boxes73
  - To create opening boxes73
- Editing Opening Box Profiles74
  - To edit the opening box profile74
- Recording Greetings and Configuring Actions After Greetings75
  - To record and configure a greeting75
- Routing Callers with One-Key Dialing76
  - To route callers with one-key dialing76
- Routing Callers to a Language Select Box77
  - To select a language select box77
  - Configuring Restart IDs77
- Configuring Directory Assistance Settings79
  - To configure the system to offer callers automatic directory assistance79
System Operator Overview80
- Steps for Configuring the System Operator Box81
- Configuring the System Operator Profile82
  - To change system operator box settings82
- Deleting System Operator Box Messages83
  - To delete the messages in system operator box83
- Configuring System Operator Box Call Transfer84
  - To configure call transfer84
- Configuring System Operator Box Greetings85
  - To configure the greetings85
- Configuring How Messages are Taken for the System Operator Box87
  - To configure how messages are taken for the system operator box87
- Assigning a System Operator Box to a Port88
  - To assign a system operator box to a port88
Transaction Box Overview89
- Transaction Box Configuration Steps90
- Adding a Transaction Box91
  - To add a single transaction box91
  - To add a range of transaction boxes91
- Deleting a Transaction Box92
  - To delete a transaction box92
  - Deleting Transaction Box Messages92
    - To delete the messages in a transaction box92
- Configuring a Transaction Box Name, Language, or Schedule93
  - To change general transaction box settings93
- Editing the Transaction Box Name, Language, or Schedule94
  - To edit the transaction box settings94
- Configuring Transaction Box Call Transfers95
  - To change call transfer for a transaction box95
- Configuring Transaction Box Greetings and Action After Greetings97
  - To record transaction box greetings from the Administration Console97
- Record Transaction Box or Voice Detect Box Greetings Using a Phone98
  - To record transaction box greetings using a phone98
- Configuring How Messages are Taken for a Transaction Box99
  - To configure how messages are taken for a transaction box99
- Configuring Transaction Box One-key Dialing100
  - To configure one-key dialing for a transaction box100
Interview Boxes Overview101
- Interview Box Configuration Steps102
- Planning an Interview103
  - Interview Box Messages103
- Adding an Interview Box104
- Recording Interview Box Questions105
  - To record interview box questions105
- Configuring How Messages are Taken for an Interview Box106
  - To configure how messages are taken for an interview box106
- Public Interview Box Overview107
  - The Public Interview Box ID107
  - Message Notification for Public Messages107
Language Box Overview108
- Planning Language Boxes108
- Language Select Call Transfer Type108
- Assigning a Language to Callers Without Touchtone Phones108
- Language Box Configuration Steps109
- Adding and Configuring Language Boxes110
  - To add and configure a language box110
  - To edit a language box110
- Configuring Language Box Key Mapping111
  - To configure key mapping111
  - Configuring the Restart ID for Each Language111
Voice Detect Boxes Overview112
- Voice Detect Call Holding112
- Voice Detect Box Configuration Steps113
- Adding a Voice Detect Box114
- Configuring Call Transfer for a Voice Detect Box116
  - To change call transfer for a voice detect box116
- Configuring Voice Detect Box Greetings and Action After Greetings118
  - To record voice detect box greetings from the Administration Console118
- Configuring How Voice Detect Box Messages are Taken119
  - To configure how messages are taken for a voice detect box119
- Configuring a Destination ID for Speech or Silence120
  - To configure the system ID where callers are routed from a voice detect box120
- Configuring Voice Detect Call Holding121
Changing the Public Fax Box System ID122
- To record or change the name of the public fax box122
- Configuring the Public Fax Box Call Transfer Settings123
  - To configure the public fax call transfer123
- Configuring the Public Fax Box Actions124
  - To configure the public fax action if the fax extension does not answer or is busy124
Creating and Maintaining Fax Boxes125
- Adding a Fax Box125
  - To add fax boxes125
- Deleting a Fax Box125
  - To delete a fax box125
- Configuring Fax Box Settings126
  - To configure fax settings126
- Configuring One-Key Dialing for a Fax Box127
  - To configure one-key dialing for a fax box127
Subscriber Template Overview128
- Configuring the Default Subscriber Template129
- Understanding Default Profile Settings - Overview130
- Configuring the Default Personal ID and Language131
  - To create the default subscriber ID131
- Selecting Default Subscriber Access Options132
  - To change subscriber access options132
- Default Transfer, Call Holding, and Call Screening136
- Configuring Default Call Transfer Settings137
  - To configure call transfer settings137
- Configuring Default Greetings139
  - To activate the busy greeting and configure after greeting actions139
- Configuring Default One-Key Dialing140
  - To configure one-key dialing140
- Configuring Default Messaging141
  - To activate message notification and indication settings141
- Configuring Default Message Notification and Delivery143
  - To activate message delivery and notification143
- Configuring Default Fax Delivery Notification145
  - To configure additional notification settings145
- Configuring Default Live Record Settings146
  - Using Live Record with the Phone146
  - Using Live Record with ViewMail146
    - To configure live record146
- Enabling Live Monitor147
  - To enable live monitor147
- Configuring Default Fax Settings148
  - To configure the default subscriber fax box148
- Configuring Default Subscriber E-mail Settings149
  - To configure e-mail integration149
- Configuring Default Account Policies150
  - To configure a default security code150
- Enrolling Subscribers151
  - To require self-enrollment for new subscribers151
Subscribers Profile Overview152
- Checking Subscriber Message Counts152
- Deleting Subscriber Messages152
- Resetting Subscriber Passwords152
- Assigning a Subscriber System Manager Status152
- Customizing Subscriber Profile Information153
  - To customize a subscriber profile153
- Adding New Subscribers154
  - To add a single subscriber154
  - To add a range of subscriber mailboxes154
- Searching for a Subscriber155
  - To find a subscriber by name or an extension155
- Deleting Subscriber Information156
  - To delete a subscriber156
  - To delete subscriber messages156
- Resetting Subscriber Password157
  - To reset subscriber security codes157
- Assigning System Manager Status158
  - To assign system manager status158
  - To remove system manager status158
- Changing Subscriber Access Settings159
  - To change subscriber access options159
- Enabling Live Monitor for a Subscriber160
  - To enable live monitor for a subscriber160
- Transfer, Call Holding, and Call Screening Configuration Steps161
- Configuring Subscriber Call Transfer Settings162
  - To configure subscriber transfer settings162
- Configuring Subscriber Greetings164
  - To change greeting settings164
- Configuring Subscriber One-Key Dialing165
  - To configure subscriber one-key dialing165
  - To configure subscriber one-key dialing for park and page165
  - To configure one-key dialing for cut-through paging165
- Configuring Subscriber Message Handling167
  - Storing Messages167
    - To configure unidentified caller message handling167
- Configuring Subscriber Message Notification and Delivery169
  - Message Indication169
    - To configure message notification and delivery169
  - Message Notification169
- Configuring Fax Delivery Notification171
  - To configure additional notification settings171
- Configuring Subscriber Live Record Settings172
  - Using Live Record without ViewMail172
  - Using Live Record with ViewMail172
    - To configure live record172
- Configuring Subscriber Fax173
  - To customize subscriber fax settings173
- Configuring System Handling When Fax Ports are Not Available175
  - To configure system handling when a fax port is not available175
- Configuring Subscriber E-mail Settings176
  - To configure e-mail integration176
Subscriber Guests177
- Managing Subscriber Guests178
- Configuring Guest Message Notification179
  - To configure a guest message notification179
- Training New Subscribers180
Backing up and Restoring Messaging System Data183
- Backing Up the Messaging System Data184
  - Backup Types184
    - To manually backup the messaging system184
    - To schedule a daily backup185
- Restoring Data from Backup Files186
  - To restore backup data186
- Transferring Backup Files187
  - To transfer the backup data to UNIVERGE UM8000187
  - To archive a backup file to another computer187
Updating the Messaging System Software188
- Downloading and Installing the Upgrade File188
  - To download an update188
  - To install an update188
- Configuring Log Settings189
  - To configure error log settings189
Message Groups Overview190
- Message Group Types190
- Message Group Owners190
- Using the All Subscribers Group190
- Message Group Distribution Methods190
  - To send a message to the All Subscribers group191
- Creating and Configuring a Message Group192
  - To create a message group192
  - To add subscribers to the message group192
- Deleting a Message Group or Group Messages193
  - To delete a message group193
  - To delete message group messages193
- Removing Message Group Members194
  - To remove members from a message group194
- Changing the Open or Local Message Group Owner195
  - To assign a new owner for an open or local message groups195
- Renaming Message Groups196
  - To rename message groups196
- Changing the Message Group Message Distribution Method197
  - To change the message group distribution type197
- Configuring Outside Caller Group Messaging198
  - To configure group messaging for a transaction box198
- Configuring Cascading Message Notification199
  - To configure cascading message notification199
- Numeric Directory Assistance Overview201
- Creating Directory Groups203
  - To add a directory group203
  - Adding Subscribers to a Directory Group203
    - To add subscribers to a directory group203
- Creating Directory Menus and Submenus204
- Deleting Directory Groups or Directory Menus205
Phone System Overview206
- Selecting a Phone System207
  - To select your phone system207
- Configuring Integration Options208
- Configuring Identified Subscriber Messaging209
  - To configure identified subscriber messaging209
- Configuring Phone System Soft Keys210
  - To configure phone softkeys210
- Activating General Tone Detection211
  - To activate general tone detection211
- Configuring Switch Extensions212
  - To configure a voice port212
- Configuring Dialing Codes213
  - Using an Outdial Access Number213
    - To configure dialing codes213
  - Changing Call Transfer Sequences213
    - To configure call transfer sequences213
- Special Dialing Characters214
- Configuring Touchtone Settings216
- Configuring Incoming Call Settings217
- Configuring Dialout Codes and Special Dialing Characters218
- Controlling Message Waiting Indication219
- Configuring Voice Detection220
  - To change the voice detection setting220
- Configuring the Call Holding Message Cycle221
  - The Call Holding Cycle221
    - To configure the call holding cycle for the caller who is first in line221
    - To configure the hold-time message cycle for callers who are farther back in the queue221
- Limiting the Number of Ports On Hold222
  - To limit the number of ports on hold222
- Cut-Through Paging for Pagers Overview223
  - Cut-through Paging Special Characters223
  - Using One or Two Ports for Cut-Through Paging223
- Configuring a Barge-in Code for Live Record225
  - Barge-in Codes225
    - To configure barge-in codes for live record225
- Enabling Call Park and Page226
  - Whisper Paging226
  - One-key Dialing Rules for Park and Page226
    - To turn on call park and page226
- Changing Dialogic Driver Settings227
System Reports228
- Saving and Storing Data for Reports228
  - To configure the storage time for report source data228
- Creating Messaging System Usage Reports230
  - To create a usage report for a system ID230
- Creating Busy Port Usage Reports231
  - To create a busy port usage report231
- Creating Directory Reports232
  - To create a subscribers directory report233
  - To create a directory extension report236
- Creating Directory Group Reports238
- Creating Fax Reports244
  - To create a fax activity report244
  - To create a fax document report245
- Call Report Log Reports246
  - Formatting the Call Report Log246
  - Viewing the Report246
    - To create a call log report246
- Using the Error Log Report248
  - To create the error log report248
- Creating Network Message Reports250
- Creating Hospitality Reports254
Hospitality Site Configuration259
- To make auto transfer available to external callers260
- To let guests change the spelling of their names in the guest directory261
- To change the wake-up greeting using a phone262
- To change the wake-up greeting using the Hospitality Settings page262
- To provide staff notifications of unanswered wake-up call attempts263
- Using Hotel Guest IDs264
  - Creating a Personal ID for a Guest264
  - Guest Message Storage After Checkout264
    - To configure the length of time guest messages are archived264
- Configuring Hotel Guest Template265
  - To configure default hotel guest personal settings265
- Configuring and Recording Check-in Messages266
  - To configure the check-in message266
- Configuring the Multilingual Guest Conversation Feature267
  - To install additional languages267
  - To configure the multilingual guest conversation267
- Enabling Hotel Guest Passwords268
  - To enable hotel guests to use passwords268
- Configuring Auto-Log On for Hotel Guests269
  - To enable auto-log on269
  - To disable auto-log on269
- Using an Informational Service270
  - To configure informational messages for hotel guests270
- Adding and Deleting Hotel Guest Rooms and Messages271
  - Adding Hotel Guest Rooms271
- Hotel Information Services275
- Configuring Guest Help for Information Services276
- Direct Call Transfers277
- Incorporating Advertisers into an Information Service278
  - Service Categories278
  - Starting Your Information Service278
- Configuring Remote Recording for Advertisers279
  - To enable a business to have remote control of its advertisements279
- Updating the Information Service280
  - To evaluate how guests use the information service280
Hospitality Site Management281
- Configuring the Guest Template282
- Configuring Hotel Guest Recorded Name, Language, and Message Storage283
- Resetting a Hotel Guest Message Box284
  - To configure manual resetting the message box ID284
  - To manually reset the hotel room voice mailbox284
- Accessing Messages After a Hotel Guest Checks Out285
  - To transfer a guest to the message storage box after checkout285
- Checking Hotel Guest Messages286
  - Retrieving Messages Using the Room Phone286
  - Retrieving Messages Using Another Phone286
    - To transfer a checked-in guest directly to a mailbox286
    - To transfer a caller directly to a guest’s mailbox286
- Restoring a Hotel Guest Mailbox287
  - To manually restore a guest mailbox and personal settings287
  - Merging Mailboxes and Changing Rooms287
- Deleting a Hotel Guest’s Password288
  - To delete a hotel guest’s password288
- Changing Hotel Guest Settings289
- Changing Call Transfer Settings for Hotel Guests291
  - To change call transfer settings for a hotel guest291
- Guest Greetings292
  - To change the standard greeting for a guest292
  - After Greeting Action292
    - To change the action after a guest greeting292
- Guest Messages Notification293
  - To change messages notification for hotel guests293
- Guest Messages Notifications and Delivery294
  - To change a guest’s message notification settings294
- Converting a Hotel Guest to a Subscriber295
  - To convert a hotel guest to a subscriber295
  - To convert a subscriber back to a hotel guest295
Fax Mail Configuration Steps296
- Fax Mail Overview296
- Configuring Fax Ports and Fax Station Numbers297
  - To configure a fax port status and station number297
- Configuring Delivery Retry Settings298
  - To change systemwide fax mail settings298
- Understanding Fax Delivery Retry Settings299
- Subscriber Fax Delivery Overview300
UNIVERGE® UM8000 Message Networking301
- The Subscriber Experience301
- Message Networking Configuration302
- About Networking Protocols303
- Adding a New Remote Site304
  - To add a new remote site304
- Configuring General Parameters for a Remote Site305
  - Configuring Message Delivery for a Remote Site305
    - To configure general networking parameters305
- Configuring the Remote Site Template307
  - Configuring Message Delivery for a Remote Site307
    - To configure general networking parameters307
- Configuring the Local Site308
  - To configure the local site308
- Understanding Directories309
- Exporting Directories310
  - To export the local site directory310
- Importing Directories311
  - To import a remote site directory311
- Updating and Synchronizing Directories312
  - To synchronize a remote site directory312
- Determining Call Data for a Remote Site313
  - To determine call data for a remote site313
Troubleshooting314
- Upgrade Issues315
  - Reports of Missing Archived Messages315
- Delayed Messages316
  - Check the Clock Settings316
- Message Notification Delays317
- Disk Full Error Messages318
  - To reclaim disk space on the messaging system server318
- Touchtone Phone Sensitivity319
- Call Transfer Initiation Problems320
  - Check hookswitch flash timing320
- Phantom Calls321
- Networking and Visual Messaging322
- Text-to-Speech323
  - Text-to-speech does not read e-mail messages in the correct language.323
- Hospitality324
Glossary325
Page Field Descriptions338
- System > Switch > Park and Page460
Liability Disclaimer469

NEC Univerge UM8000 - Configuring How Messages are Taken for a Transaction Box; To configure how messages are taken for a transaction box

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