NEC Univerge UM8000 - Accessing Messages After a Hotel Guest Checks Out; To transfer a guest to the message storage box after checkout

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Hospitality Site Management 285

Accessing Messages After a Hotel Guest Checks Out

After checking out a guest, unheard messages are transferred to a guest message storage box. The messages are held

for the specified period of time defined on the Guest Profile page.

Guests use the post checkout ID code configured on the System > Configuration > Hospitality Settings page to access

the unheard messages. Hotel staff should check the Property Management System to verify that the guest has received

all of their voice messages.

To transfer a guest to the message storage box after checkout

1. Initiate a call transfer.

2. Call the messaging system.

3. Dial the Post checkout ID number defined on the Hospitality Settings page. The default is 654.

4. Dial the hotel room of the guest who has checked out.

5. Confirm the extension and checkout day.

6. Listen for the beep, then complete the call transfer.

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