Hospitality Site Configuration 277
Direct Call Transfers
A basic information service contains menus configured to route callers to submenus and announcements. Guests can be
transferred when a selection is made. There are two types of call transfers:
• Internal Call Routing. Guests are transferred to a hotel extension.
• Direct-Dial Settings. If the phone system supports the direct-dial feature, guests are transferred to an external
number. When the messaging system sends a call to an external number on a release transfer and the number does
not answer the call is disconnected. The guest is not returned to the hotel information service.
NOTE
THE HOTEL IS RESPONSIBLE FOR LONG-DISTANCE CHARGES INCURRED FOR CALLS TRANSFERRED TO AN EXTERNAL NUMBER. USE THIS
FEATURE CAUTIOUSLY MAKING SURE THAT THE EXTERNAL NUMBERS ARE NOT LONG-DISTANCE OR TOLL CALLS.
Related Topics
Hotel Information Services
Configuring Guest Help for Information Services
Incorporating Advertisers into an Information Service
Configuring Remote Recording for Advertisers
Updating the Information Service
Hospitality Site Configuration
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